Johnson Kalu

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Met and exceeded sales objectives on consistent basis to drive company growth.
• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
• Trained, coached, and mentored new sales associates for maximum performance.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  Met and exceeded sales goals consistently by bringing in over 125 new accounts and upselling deals to existing clients.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Retained and expanded our relationships to achieve portfolio retention, sales, service, and profitability objectives, and proactively developed relationships with new small business clients.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Partnered with our customers to understand their needs, identified opportunities, developed potential solutions and offer best options for their businesses.
• Trained and coached sales team members servicing accounts.
  also Closed business deals with partner businesses to increase company Gross profits by 34%.
• Contributed to business plans regarding new business opportunities, increased profitability, and portfolio growth potential based on knowledge of local marketplace.
• Reviewed and monitor sales, revenue and service performance against plan, identify gaps and share best practices

Directed sales support staff in administrative tasks to help sales reps close deals.

Oversaw sales forecasting, goal setting and performance reporting for all accounts.

Developed and strengthened relationships with national customer accounts this resulted to 30% year on year growth.

Developed strategies to engage high-value clients and promote new
programs and also Resolved customer issues with speed and accuracy to maintain satisfaction. This led to 98% customer retention.

Consistently exceeded monthly sales quotas by more than 30 % by pursuing leads and expanding prospect list.

Managed portfolio of 70 accounts totaling $7.8M in sales.

Attracted 40 new accounts yearly through targeted client development.

Met with average of 30 clients per week consistently, resulting in 98%
client retention rate.

Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Collaborated with upper management to implement continuous improvements and exceed team goals.

• Developed and delivered presentations to key customers to position products and services.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.

• Identified partnership opportunities and established favorable business connections.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Established and checked coding procedures, monitored reports and updated internal files.
• Conducted financial due diligence on potential investments and acquisitions.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Prepared internal and regulatory financial reports, balance sheets and income statements.

• Maintained, organized and stocked teller window areas.
• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Operated computers programmed with accounting software to record, store and analyze information.
• Monitored transactions and customer behavior to identify signs of fraud.
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
• Examined financial statements and records to collect important details and verify calculations.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
• Properly processed deposits, withdrawals and payments for average of 150 customers daily.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Followed up promptly with interested clients to close sales.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Developed sales strategies to increase sales of insurance policies.
• Researched and identified potential new markets.
• Analyzed customer needs to provide customized insurance solutions.
• Attended industry conferences to stay informed of latest products and trends.
• Educated clients on insurance policies and procedures.