Johnson Kj

Initiates assistance to customers and escorts them to the proper aisles, Replenishes product inventory, Organizes product displays, Bags groceries and helps customers carry them to their vehicle when needed, Keep shelves fully stocked with fresh products, Makes sure that all products are fresh and within the expiration date, Assists with other departments as needed, including filling in as a cashier or bagger.

Taking customer orders, handled inquiries, processed payments, and ensured a positive customer experience. I prepared food items, maintained food safety standards, Keeping the dining area, kitchen, and restrooms clean and sanitized, while also restocking supplies and ingredients, Managed drive-thru orders, collaborated with team members to ensure smooth operations and task completion.

Monitoring the quality and consistency of agents performance, develop and evaluate performance metrics, analyzing data, and providing feedback to management on customer service performance, implement training programmes, Maintaining good customer relations through the provision of excellent service and escalate and follow up the unresolved customer issues to relevant departments for appropriate actions to be taken.

Supervised administrative staffs and divided responsibilities to ensure performance, coordinated office activities and operations, interacted with director regarding the needs and concerns in the office and carried out his messages, managed staffs’ expenses requests, assisted colleagues whenever necessary, handle4d expenses and billing cycles.