JOHN REY G. REALIN
Rocky Mountain House,Alberta
Summary
Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.
Overview
12
12
years of professional experience
Work History
Housekeeping Attendant
Best Western Hotel
07.2023 - Current
- Sweep, mop, wash, wax, and polish floors
- Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
- Make beds, change sheets, and distribute clean towels and toiletries
- Attend to guest requests for extra supplies
- Clean and disinfect public areas such as changing rooms, showers and elevators
- Pick up debris and empty trash containers
- Wash windows, walls, and ceilings
- Report and store lost and found items
- May provide basic information on facilities
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Streamlined housekeeping processes by implementing time-saving techniques and equipment innovations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to a positive work atmosphere by demonstrating a strong work ethic and consistently respectful interactions with colleagues.
Cleaner/ Senior Attendant
COD RESORTS LIMITADA (City of Dreams Macau)
11.2016 - 07.2023
- Responsible to follow up a special cleaning schedule given by the housekeeping Supervisor/Manager
- Responsible to report maintenance to supervisor/Manager
- Ensure to Report any Lost and Found items to security and supervisor on duty
- Responsible of providing excellent service to the guest through guest assistance, high standards of cleanliness and teamwork
- Responsible to have good knowledge of all hotel facilities, hours of operation, Restaurants, and shops
- Maintain a clean, safety, hazard-free work environment at all times
Public Area Attendant
Solaire Resorts and Casino
08.2014 - 07.2016
- Responsible for cleaning rooms, hallways and restrooms
- Responsible for cleaning and maintaining restaurants and banquet halls
- Keeps the front of the hotel free from trash
- Required to report any maintenance issues and defects to supervisor on duty
- Ensure to Report any Lost and Found items to security and supervisor on duty
Barista
Rustan Coffee Corporation (Starbucks)
04.2013 - 07.2014
- Prepare a wide variety of hot and cold beverages, including coffee, espresso drinks, blended coffees, and teas.
- Clean or sanitize work areas, utensils, or equipment
- Know how to so standard way of cafe latte and cappuccino
- Clean service or seating areas
- Monitored temperatures of freezers, refrigerators, and heating equipment to ensure correct operation.
- Enhanced customer satisfaction through quick response and high-quality offerings.
- Provides quality beverages, whole bean, and food products consistently for all customers by
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Associate Of Arts - Hotel, Resort And Restaurant Management
University of Baguio
Philippines10.2010
Skills
- persistence and determination
- the ability to use your initiativepatience and the ability to remain calm in stressful situations
- to be flexible and open to change
to be thorough and pay attention to detail
- customer service skills
- Floor polishing and waxing corridors
- Carpet shampooing
- High Area Cleaning
Timeline
Housekeeping Attendant
Best Western Hotel
07.2023 - Current
Cleaner/ Senior Attendant
COD RESORTS LIMITADA (City of Dreams Macau)
11.2016 - 07.2023
Public Area Attendant
Solaire Resorts and Casino
08.2014 - 07.2016
Barista
Rustan Coffee Corporation (Starbucks)
04.2013 - 07.2014
Associate Of Arts - Hotel, Resort And Restaurant Management
University of Baguio