John Rex Ancheta
Toronto,ON
Summary
Enthusiastic Call Center Customer Service with solid experience working in a challenging environment including taking back-to-back calls and overseeing difficult customer concerns. Demonstrated ability to deliver mission-critical results. Superior abilities in account management, client services, operations, and sales management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sephora
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Recommended specific hair and beauty products to meet individual customer needs.
Citizen Services Officer
Gatestone & Co
09.2022 - 05.2023
- Increased customer service success rates by quickly resolving issues.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Customer Care Representative
Rogers Communications
02.2022 - 09.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Resolved concerns with products or services to help with retention and drive sales.
Stylist
Club Monaco
05.2021 - 12.2021
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
- Advised client base of new products and seasonal fashions to increase store sales.
Shift Supervisor
Booster Juice
01.2020 - 01.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Crew Member
McDonald's Restaurant
07.2017 - 12.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Tourism Management - Flight Services – Operations & Cabin Management
Seneca College of Applied Arts And Technology
North York, ON09.2021
Skills
- Billing Management
- Dealing calls in professional manner
- Customer Service
- Complaint Resolution
- Problem Resolution
- Product Sales
- Order Processing
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Sephora
10.2023 - Current
Citizen Services Officer
Gatestone & Co
09.2022 - 05.2023
Customer Care Representative
Rogers Communications
02.2022 - 09.2022
Stylist
Club Monaco
05.2021 - 12.2021
Shift Supervisor
Booster Juice
01.2020 - 01.2021
Crew Member
McDonald's Restaurant
07.2017 - 12.2019
Bachelor of Tourism Management - Flight Services – Operations & Cabin Management
Seneca College of Applied Arts And Technology