Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Rex Ancheta

Toronto,ON

Summary

Enthusiastic Call Center Customer Service with solid experience working in a challenging environment including taking back-to-back calls and overseeing difficult customer concerns. Demonstrated ability to deliver mission-critical results. Superior abilities in account management, client services, operations, and sales management.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sephora
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Recommended specific hair and beauty products to meet individual customer needs.

Citizen Services Officer

Gatestone & Co
09.2022 - 05.2023
  • Increased customer service success rates by quickly resolving issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

Customer Care Representative

Rogers Communications
02.2022 - 09.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Resolved concerns with products or services to help with retention and drive sales.

Stylist

Club Monaco
05.2021 - 12.2021
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Advised client base of new products and seasonal fashions to increase store sales.

Shift Supervisor

Booster Juice
01.2020 - 01.2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Crew Member

McDonald's Restaurant
07.2017 - 12.2019
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Bachelor of Tourism Management - Flight Services – Operations & Cabin Management

Seneca College of Applied Arts And Technology
North York, ON
09.2021

Skills

  • Billing Management
  • Dealing calls in professional manner
  • Customer Service
  • Complaint Resolution
  • Problem Resolution
  • Product Sales
  • Order Processing

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Sephora
10.2023 - Current

Citizen Services Officer

Gatestone & Co
09.2022 - 05.2023

Customer Care Representative

Rogers Communications
02.2022 - 09.2022

Stylist

Club Monaco
05.2021 - 12.2021

Shift Supervisor

Booster Juice
01.2020 - 01.2021

Crew Member

McDonald's Restaurant
07.2017 - 12.2019

Bachelor of Tourism Management - Flight Services – Operations & Cabin Management

Seneca College of Applied Arts And Technology

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John Rex Ancheta