John Paul Rey Mulingbayan
Sparwood,B.C.
Summary
Dynamic professional with extensive experience at Becton Dickinson Philippines Inc., excelling in technical troubleshooting and customer service. Achieved a 25% reduction in support inquiries through effective training initiatives. Proven ability to optimize service workflows and enhance customer satisfaction, demonstrating strong communication and problem-solving skills in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Server
Gateway Restaurant
Sparwood, BC
06.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Took accurate food and drink orders from patrons.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area.
- Resolved customer complaints promptly and professionally.
Life Science Service Lead
Becton Dickinson Philippines Inc.
09.2019 - 12.2023
- Delivered comprehensive remote and on-site technical support, including installation, diagnostics, and preventive maintenance of complex systems.
- Developed and led service training initiatives, resulting in a 25% reduction in support inquiries and escalations.
- Managed service documentation and inventory control, accelerating repair turnaround by 20% while maintaining strict compliance with safety protocols.
- Implemented robust preventive maintenance programs, reducing equipment failures by 20% and extending operational lifespan by an equal margin.
- Optimized service workflows and response strategies, minimizing equipment downtime by 25% and enhancing customer satisfaction by 15%.
- Partnered with cross-functional teams in marketing and service to support strategic business objectives and improve service delivery.
Field Service Engineer
Lifeline Diagnostics Supplies Inc.
09.2015 - 09.2019
- Installed, commissioned, and maintained diagnostic equipment, ensuring optimal performance.
- Provided real-time updates on troubleshooting, repairs, and maintenance activities.
- Repaired and calibrated systems post-installation to meet manufacturer standards.
- Managed customer service logs and internal service documentation.
Biomedical Engineer
Marsman Drysdale Medical Products Inc.
02.2012 - 04.2015
- Diagnosed and repaired medical equipment to ensure compliance with safety regulations.
- Installed, calibrated, and inspected medical instruments for hospitals and laboratories.
- Led in-house equipment repairs and provided training for junior engineers.
Education
Bachelor of Science - Electronics And Communications Engineering
Polytechnic University of The Philippines
Sta. Mesa, Manila, Philippines04.2010
Skills
- Technical troubleshooting and problem-solving
- Preventive maintenance and optimization
- Customer service and support
- Service documentation and inventory management
- Communication and interpersonal skills
Certification
- BD Max SEA Regional Expert’s Trainer (April 2022)
- BD Value on Customer Centricity Spot Award (October 2020)
Service Training
- Basic First Aid - Sparwood, BC (November 2025)
- WHMIS with GIS - Online (September 2025)
- BD Biosciences FACSLyric FSE Training - Singapore (May 2022)
- BD Max Tier 3 Instructor Certification - Singapore (April 2022)
- BD Phoenix M50 Tier 1 Service Training - Singapore (October 2019)
- BD Max Tier 1 C 2 Service Training - Singapore (September 2019)
- DiaSorin Liaison XL System Specialist Training - Italy (January 2018)
- Beckman Coulter AU480/AU680 Training - Malaysia (August 2013)
Additional Information
Open to relocation and willing to travel for work assignments. Passionate about continuous learning and professional growth in the field of troubleshooting and technical expertise across diverse technologies and systems.
Timeline
Restaurant Server
Gateway Restaurant
06.2025 - Current
Life Science Service Lead
Becton Dickinson Philippines Inc.
09.2019 - 12.2023
Field Service Engineer
Lifeline Diagnostics Supplies Inc.
09.2015 - 09.2019
Biomedical Engineer
Marsman Drysdale Medical Products Inc.
02.2012 - 04.2015
Bachelor of Science - Electronics And Communications Engineering
Polytechnic University of The Philippines