Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Languages
Certification
Timeline
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John Paul Rey Mulingbayan

John Paul Rey Mulingbayan

Vancouver

Summary

Quality-focused Field Service Engineer offering 11 years of field service experience. Detail-oriented and proactive with a diligent and focused approach to managing projects, providing optimum service support through phone and field visits. Maintains strong internal, supplier, and customer relationships for maximum effectiveness.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Service Engineer

Becton Dickinson Philippines Inc
09.2019 - Current
  • Performed remote phone support and on-site installation, maintenance, and product performance validation, and repair of BD Machines in Microbiology and Molecular, WHC equipment
  • Tested equipment performance and demonstrated operation and servicing best practices
  • Trained distributor's service personnel to align objectives, strengthen competencies and standardize operations
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures
  • Examined faulty equipment, interpreted reports, and analyzed customer complaints to diagnose equipment malfunction
  • Established relevant marketing and service support functions (determination of leads, appropriate reply to customer concerns as needed) to support DS Specialists and Business leaders to achieve business objectives
  • Liaised with internal departments to optimize productivity and efficiency.

Field Service Engineer

Lifeline Diagnostics Supplies Inc
09.2015 - 09.2019
  • Ensure all assigned machines are in good working condition after performing installation, commissioning, troubleshooting, and preventive maintenance
  • Provide the superiors with real-time status of all on-site troubleshooting, repairs, and maintenance
  • Repaired and calibrated systems and equipment post-installation
  • Managed administrative tasks such as maintaining customer service logs and internal service records
  • Performed onsite installation, modification, and maintenance of systems and equipment.

Biomedical Engineer

Marsman Drysdale Medical Products Inc.
02.2012 - 04.2015
  • Responsible for Troubleshooting, Installation, Maintenance, and Repair of all Beckman Coulter's Hematology, Immunology, Blood Chemistry, and Coagulation, machines deployed in different hospitals and clinics in the Philippines
  • Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule
  • Maintained strict adherence to laboratory guidelines and regulations, verifying the safety and protective procedures
  • Installs, calibrates, repairs, and inspects medical equipment, solving moderately complex problems in the field
  • Repair In-House Instruments and train Junior Engineers

Education

Bachelor of Science - Electronics and Communications Engineering

Polytechnic University of The Philippines - Sta. Mesa, Manila
Philippines
04.2010

Skills

  • Service Documentation
  • On-Site Support
  • Troubleshooting and Repair
  • Equipment Installation and Repair
  • Technical Support
  • Customer Service Management
  • Valid Driver's License

Accomplishments

  • BD Max SEA Regional Expert and Trainer, 04/08/2022
  • SPOT AWARD, 10/10/2020, BD Value on Customer Centricity

Training

BD Biosciences FACSLyric FSE Training, 05/23/2022, BD SG Strategy Tower, Singapore BD Max Tier 3 Instructor Certification, 04/04/2022, BD SG Strategy Tower, Singapore BD Phoenix M50 Tier 1 Service Training Course, 10/01/2019, BD Tuas Office, Singapore BD Max Tier 1 Service Training Course, 09/02/2019, BD Tuas Office, Singapore DiaSorin Liaison XL System Specialist Training, 01/15/2018, DiaSorin S.p.A, Italy Beckman Coulter AU480/AU680 Training, 08/12/2013, Beckman Coulter, Malaysia

Languages

English
Full Professional

Certification

  • BD Max™ SEA Regional Expert and Trainer Certified on April 8, 2022


  • SPOT AWARD BD Value on Customer Centricity October 10, 2020

Timeline

Field Service Engineer

Becton Dickinson Philippines Inc
09.2019 - Current

Field Service Engineer

Lifeline Diagnostics Supplies Inc
09.2015 - 09.2019

Biomedical Engineer

Marsman Drysdale Medical Products Inc.
02.2012 - 04.2015

Bachelor of Science - Electronics and Communications Engineering

Polytechnic University of The Philippines - Sta. Mesa, Manila

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John Paul Rey Mulingbayan