John Paul Eze

• Sold products and services to customers and represented the brand
• Reached out to potential leads through various channels, including email, phone, text and social media
• Answered all lead and customer questions accurately, prioritized and escalated lead and customer questions as needed
• Reached out to potential leads through various channels, including email, phone, text and social media
• Answered all lead and customer questions accurately, prioritized and escalated lead and customer questions as needed
• Educated customers on the value of products and services

• Managed over 100 incoming calls on a daily
• Identified and assessed customers' needs to achieve satisfaction
• Listened to customer and client compliant and worked to resolve their issues
• Escalated technical issues to the back end for prompt resolutions

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, regarding products and services of the company.

Promoted company's products and services through various channels online and offline

• Provided resolutions to customer complaints with empathy, resulting in positive costumers' feedback
• Assisted customers In making decisions for the choice of gadget to purchase, depending on customers' budget and other factors