John Paul Cabanag
Summary
Dynamic and results-driven professional with extensive experience in training and operations at Wendy's Restaurant. Proven ability in staff training and compliance requirements, fostering employee engagement and enhancing service quality. Skilled in task prioritization and cross-training, consistently achieving operational efficiency and a positive workplace culture.
Overview
16
16
years of professional experience
Work History
Team Trainer
Wendys Restaurant
03.2022 - Current
- Mentored staff on best practices in food safety, quality control, and efficient service delivery.
- Collaborated with management to identify training needs and implement programs for continuous improvement.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
Barista
Tim Hortons
12.2019 - 03.2020
- Collaborated with team members to streamline service processes during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Developed positive relationships with regular customers, fostering loyalty and satisfaction.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
Tim Hortons
02.2016 - 02.2018
- Prepared and served high-quality beverages in fast-paced environment.
- Trained new staff on beverage preparation and customer service protocols.
- Operated espresso machines and coffee grinders to ensure consistency in product quality.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Maintained cleanliness and organization of workstations to comply with health standards.
Service Crew Member
Jollibee Foods Corporations
05.2009 - 01.2016
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Kept customers and crew areas organized.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Computer Technician - Computer And Information Systems
Cavite State University (Main Campus)
Cavite, Philippines03-2009
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- Operations
- Cross-training
- Employee engagement
- Task prioritization
Accomplishments
Best Back up Crew
Best in Cleanliness
Most Promising Production Crew
Team Member of the Year
Languages
English
Limited Working
Timeline
Team Trainer
Wendys Restaurant
03.2022 - Current
Barista
Tim Hortons
12.2019 - 03.2020
Barista
Tim Hortons
02.2016 - 02.2018
Service Crew Member
Jollibee Foods Corporations
05.2009 - 01.2016
Computer Technician - Computer And Information Systems
Cavite State University (Main Campus)
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