Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

John Patrick Fernandez

Senior Manager, Centralized Billing

Summary

Strategic and results-driven finance leader with over 12 years of management experience across billing, payroll, and accounts receivable operations. Demonstrated success in leading multi-site teams, including as Regional Manager overseeing three locations in the Greater Toronto Area, where best practices were unified to drive efficiency, consistency, and operational excellence. Proven ability to optimize complex financial workflows—achieving a 25% reduction in DSO, 20% boost in process efficiency, and 50% faster month-end reporting through targeted process improvements and automation, including the launch of RPA solutions. Adept at using data and reporting tools to inform strategic decisions and improve collections performance. Passionate about cultivating and empowering high-performing teams, fostering a culture of collaboration and accountability that consistently delivers on shared goals.

Overview

9
9
years of professional experience

Work History

Senior Manager, Centralized Billing

Bayshore Specialty Rx
04.2025 - Current
  • Implemented and developed operational standards, policies and procedures.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.

Manager, Centralized Billing

Bayshore Specialty Rx
11.2018 - 03.2025
  • Performed billing and reporting functions for division generating over $150M annually.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Analyzed billing collections and invoicing data to have a more focused approach on meeting KPIs
  • Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
  • Developed strategic plans for day-to-day financial operations.
  • Created standard templates for pharmaceutical billing.

Regional Manager, Billing and Payroll

Spectrum Healthcare
03.2016 - 11.2018
  • Established and maintained operational standards for 3 locations.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Led payroll production for 3 locations.
  • Managed conversion from QCare and implementation of Procura scheduling systems.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Identified appropriate methodology to shorten cycle time and improve service levels as well as increase capacity

Education

Certificate - Accounting

University of Toronto - SCS
Mississauga, ON
01.2014 - 2014.12

Bachelor of Arts - Economics

De La Salle University
Manila
06.2001 - 2005.01

Skills

Month-end closing procedures

Accomplishments

  • Achieved lower DSO(25% improvement) by completing monthly invoicing with accuracy and efficiency.
  • Achieved 20% efficiency by completing a time and effort study on the current workflow.
  • Achieved 50% improvement on a monthly reporting requirement required for month-end by eliminating non-value add steps.
  • Reduced 40% reduction in time and effort by launching an RPA solution to assist with day-to-day task
  • Developed a dashboard related to monthly invoicing statutes, payment terms, and past due invoices.

Software

Microsoft Navision

Excel

Procura

CRM

PowerBI

Power Query

Timeline

Senior Manager, Centralized Billing

Bayshore Specialty Rx
04.2025 - Current

Manager, Centralized Billing

Bayshore Specialty Rx
11.2018 - 03.2025

Regional Manager, Billing and Payroll

Spectrum Healthcare
03.2016 - 11.2018

Certificate - Accounting

University of Toronto - SCS
01.2014 - 2014.12

Bachelor of Arts - Economics

De La Salle University
06.2001 - 2005.01
John Patrick FernandezSenior Manager, Centralized Billing