Microsoft Navision
John Patrick Fernandez
Centralized Billing Manager
BRAMPTON,ON
Summary
Accomplished Centralized Billing Manager with a proven track record at Bayshore Healthcare, enhancing financial operations and exceeding KPIs by implementing strategic financial planning and process improvements. Expert in invoicing and pharmaceutical billing, with a knack for building strong relationships across departments. Spearheaded billing and payroll systems overhaul, significantly improving service levels and operational efficiency. Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Centralized Billing Manager
Bayshore Healthcare
11.2018 - Current
- Performed billing and reporting functions for division generating over $150M annually.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues and resolved concerns.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Analyzed billing collections and invoicing data to have a more focused approach on meeting KPIs
- Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
- Developed strategic plans for day-to-day financial operations.
- Created standard templates for pharmaceutical billing.
Regional Manager, Billing and Payroll
Spectrum Healthcare
03.2016 - 11.2018
- Established and maintained operational standards for 3 locations.
- Reviewed billing problems, researched issues and resolved concerns.
- Led payroll production for 3 locations.
- Managed conversion from QCare and implementation of Procura scheduling systems.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Identified appropriate methodology to shorten cycle time and improve service levels as well as increase capacity
Education
Certificate - Accounting
University of Toronto - SCS
Mississauga, ON 01.2014 - 12.2014
Bachelor of Arts - Economics
De La Salle University
Manila 06.2001 - 01.2005
Skills
Month-end closing procedures
Strategic and financial planning
Relationship building and management
Process implementation
Accounts receivable management
Collection practices
Pharmaceutical billing experience
Staff Management
Improvement initiatives
Data analysis
Accomplishments
- Achieved lower DSO(25% improvement) by completing monthly invoicing with accuracy and efficiency.
- Developed a dashboard related to monthly invoicing statutes, payment terms, and past due invoices.
- Achieved 20% efficiency by completing a time and effort study on the current workflow.
- Achieved 50% improvement on a monthly reporting requirement required for month-end by eliminating non-value add steps.
- Reduced 40% reduction in time and effort by launching an RPA solution to assist with day-to-day task
Software
Excel
Procura
CRM
PowerBI
Power Query
Timeline
Centralized Billing Manager
Bayshore Healthcare
11.2018 - Current
Regional Manager, Billing and Payroll
Spectrum Healthcare
03.2016 - 11.2018
Certificate - Accounting
University of Toronto - SCS
01.2014 - 12.2014
Bachelor of Arts - Economics
De La Salle University
06.2001 - 01.2005
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