Summary
Overview
Work History
Education
Skills
Timeline
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Johnny Whyte

Windsor

Summary

Driven and accomplished Account Manager and Customer Success professional with over three years of experience in client engagement, account growth, and operational excellence. Proven expertise in managing high-value portfolios, improving customer retention, and boosting revenue. Adept at leveraging CRM tools like Salesforce, Hubspot, and Zendesk to drive customer satisfaction and product adoption. Excited to contribute strategic relationship management skills and collaborative approaches to Mercury as a Relationship Manager.

Overview

9
9
years of professional experience

Work History

Account Manager / Customer Success Agent

EventConnect
11.2022 - Current
  • Managed a portfolio of 50+ key accounts, increasing revenue by 25% through targeted engagement and strategic upselling initiatives.
  • Conducted software training sessions to enhance partner capabilities, resulting in a 13% average ROI increase for client accounts.
  • Acted as a dedicated point of contact for client support via phone, email, and live chat, fostering trust and reliability.
  • Developed partner strategy documents and maintained CRM records to ensure data integrity and optimize workflows.
  • Provided actionable insights to internal teams, influencing product development and operational improvements.

Billing Analyst

Hub International
08.2021 - 09.2022
  • Analyzed and processed client invoicing requirements, designing customized templates to ensure accuracy and consistency.
  • Partnered with finance teams to establish scalable billing models for new service offerings.
  • Managed and closed inbound business leads across multiple communication channels, contributing to revenue growth.
  • Maintained strict compliance with billing processes to ensure seamless customer experiences.

Customer Success Agent

Culligan
08.2018 - 09.2020
  • Resolved customer inquiries and issues across phone, email, and chat, ensuring satisfaction and loyalty.
  • Guided clients through product setup and optimization, enhancing user experience and product adoption.
  • Utilized SAGE 50 Cloud for managing payments, refunds, and billing discrepancies accurately.
  • Delivered proactive follow-ups to address concerns and improve customer outcomes.

Administrative Assistant

Scotiabank Arena
10.2015 - 05.2018
  • Coordinated schedules, managed correspondence, and processed detailed reports to support daily operations.
  • Planned and facilitated meetings, ensuring comprehensive documentation of minutes for internal stakeholders.
  • Handled a substantial influx of incoming calls proficiently.

Education

Bachelor of Urban And Regional Planning, BURPI - Urban And Regional Planning

Toronto Metropolitan University
Toronto, ON
05-2022

Skills

  • Revenue Growth and Upselling: Demonstrated ability to identify and seize upselling and cross-selling opportunities to increase account profitability
  • CRM Expertise: Advanced proficiency in Salesforce, Hubspot, Zendesk, and Microsoft Office Suite (Excel, Teams, SharePoint)
  • Process Optimization: Skilled in streamlining workflows to boost efficiency and ensure data accuracy
  • Cross-Functional Collaboration: Experienced in working with internal teams to align strategies with customer goals and organizational priorities
  • Communication and Problem-Solving: Strong verbal and written communication skills to resolve issues and drive results

Timeline

Account Manager / Customer Success Agent

EventConnect
11.2022 - Current

Billing Analyst

Hub International
08.2021 - 09.2022

Customer Success Agent

Culligan
08.2018 - 09.2020

Administrative Assistant

Scotiabank Arena
10.2015 - 05.2018

Bachelor of Urban And Regional Planning, BURPI - Urban And Regional Planning

Toronto Metropolitan University

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Johnny Whyte