Johnny Southard
Anaheim
Summary
Dynamic professional with over 10 years of customer service and AS400 experience, adept at optimizing operations at Oak Harbor Freight Lines Inc. Proven track record in lead conversion and team collaboration, enhancing efficiency and safety. Skilled in fishing reel service, combining technical expertise with a passion for the industry.
Overview
12
12
years of professional experience
Work History
Outbound Lead
Oak Harbor Freight Lines Inc.
08.2022 - Current
- Developed and maintained comprehensive understanding of freight services offered by Oak Harbor Freight Lines Inc.
- Collaborated with sales team to strategize lead conversion techniques and improve response
- Dispatching drivers in a timely manner.
- Running the outbound dock operation.
- Ensuring employees are operating in a safe and timely manner.
Lead Reel Technician
Daiwa Corporation
08.2017 - 07.2022
- Operated precision assembly tools to ensure high-quality product output.
- Conducted routine quality inspections to maintain product standards and compliance.
- Assisted in troubleshooting equipment malfunctions, enhancing operational efficiency.
- Collaborated with team members to optimize workflow and reduce downtime.
- Specialized in exceptional customer service and training warranty centers on reel maintenance/repairs
- Trained new technicians on equipment use and safety procedures effectively.
Reel Technician
Shimano North America
08.2014 - 08.2017
- Operated and maintained Shimano's precision machinery to ensure optimal performance and safety.
- Conducted routine inspections and troubleshooting of equipment, identifying issues for timely resolutions.
- Assisted in the assembly and testing of reel components, adhering to quality control standards.
- Collaborated with team members on production floor to streamline workflow processes and reduce downtime.
- Platinum reel service backup
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06.2012
Skills
AS400 experience 10 years
Customer service Experience 10 years
Fishing reel service 10 years
Fishing since a toddler with family and friends
Timeline
Outbound Lead
Oak Harbor Freight Lines Inc.
08.2022 - Current
Lead Reel Technician
Daiwa Corporation
08.2017 - 07.2022
Reel Technician
Shimano North America
08.2014 - 08.2017
High School Diploma -
Los Alamitos High School