Johnny Ovando
Santa Ana
Summary
Bilingual customer service professional delivering exceptional support and problem-solving skills. Committed to enhancing customer experiences through effective communication and efficient issue resolution.
Overview
1
1
year of professional experience
Work History
Customer Service
Harbor Dollar
776 S Harbor Blvd, Santa Ana, CA 92704
12.2025 - 03.2026
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly by being bilingual
- Verified patients had a positive experience by providing exemplary customer service.
- Addressed and rectified organizational challenges for improved item visibility such as knowing where items should best fit a section so customers are able to find items quickly
Customer Service
Walgreens Trainee
15990 Brookhurst St, Fountain Valley, CA 92708
01.2025 - 03.2025
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Restocked merchandise regularly to maintain inventory levels and enhance shopping experience., face products, and manage go-backs to maintain shelf standards and reduce shrink
- Monitored expiration dates on items to uphold product safety and customer satisfaction. to ensure product quality is still up to date for customers to buy
- Kept store clean and organized to create a welcoming environment for customers. and presentable, including floors, glass, and checkout areas
- Collaborate with team members during peak hours to reduce wait times
Education
Mechanical Engineer -
Goldenwest College
Huntington Beach, CAHigh School Diploma -
La Quinta High School
Westminster, CASkills
- Providing customer service
- Point of sale
- Inventory Stocking & Merchandising
Bilingual Communication
Language proficiency
- Time Management & Multitasking
- Hard Working
- Disciplined
Timeline
Customer Service
Harbor Dollar
12.2025 - 03.2026
Customer Service
Walgreens Trainee
01.2025 - 03.2025
Mechanical Engineer -
Goldenwest College
High School Diploma -
La Quinta High School