Johnny Miller
San Francisco
Summary
Accomplished transportation operations, workforce development, and labor relations professional with more than 30 years of progressive experience supporting safe, efficient, and customer-focused public transit operations within the Bay Area Rapid Transit (BART) system. Extensive expertise in heavy rail operations, station operations, employee development, workforce performance management, safety compliance, incident response, operational analysis, and labor-management relations within a highly regulated union environment. Proven leader with demonstrated success in employee certification programs, labor relations, investigations, policy enforcement, safety initiatives, and continuous improvement efforts. Recognized for building collaborative relationships, improving workforce performance, promoting accountability, and supporting safe, reliable revenue service operations.
Overview
32
32
years of professional experience
Work History
Employee Development Specialist
BAY AREA RAPID TRANSIT (BART)
05.2023 - Current
- Serve as subject matter expert for transportation operations, operating rules, and safety procedures.
- Develop and deliver regulatory and non-regulatory training programs supporting transportation personnel.
- Conduct certification and recertification programs while maintaining compliance with District standards and requirements.
- Prepare technical reports, evaluations, and training documentation for management review.
- Support workforce readiness and operational excellence through training programs that enhance safety, compliance, and service reliability.
- Concurrent leadership, instructional, labor relations, and operational assignments performed while serving as a Train Operator with BART.
Dedicated Extension Project Operator
BAY AREA RAPID TRANSIT (BART)
12.2015 - Current
- Support testing, commissioning, and operational implementation activities associated with major BART expansion projects.
- Conduct operational testing of rail vehicles, systems, and equipment to ensure readiness for revenue service.
- Collaborate with project teams and operational leadership to identify and resolve operational issues.
- Document testing activities, findings, and recommendations supporting project goals and regulatory compliance.
On-the-Job Instructor (OJI)
BAY AREA RAPID TRANSIT (BART)
10.1995 - Current
- Facilitate certification training programs for newly hired Train Operators.
- Evaluate trainee performance and provide coaching to ensure compliance with operating rules and safety standards.
- Conduct classroom and field instruction covering rail operations, emergency procedures, and customer service.
- Maintain training records, performance evaluations, and certification documentation.
- Mentor and develop Train Operators by reinforcing operational standards, safety requirements, and best practices to support safe and reliable service delivery.
Union Representative & Shop Steward
ATU LOCAL 1555
07.1995 - Current
- Represent bargaining unit employees during disciplinary investigations, hearings, and grievance proceedings.
- Research and file grievances involving contract interpretation, scheduling, overtime, and policy compliance.
- Serve as liaison between employees, union leadership, and management to resolve workplace concerns.
- Advocate for safe working conditions and support corrective actions that improve employee and passenger safety.
- Maintain confidential records and prepare reports for labor-management proceedings.
Train Operator
BAY AREA RAPID TRANSIT (BART)
01.1994 - Current
- Operate revenue-service trains in accordance with District operating rules, procedures, and safety regulations.
- Monitor train, station, and equipment conditions to ensure safe and reliable transportation service.
- Respond to service disruptions and emergency incidents while maintaining passenger and employee safety.
- Support safe and efficient revenue service operations through sound operational decision-making, adherence to operating rules, and effective communication with Operations Control Center personnel and field staff.
- Prepare operational reports, incident documentation, and operational records supporting management and regulatory requirements.
Education
Associate of Applied Science (A.A.S.) -
City College of San Francisco
San Francisco, CASkills
- Transportation Operations Management
- Heavy Rail & Station Operations
- Employee Development & Certification Programs
- Workforce Performance Management
- Labor Relations & Contract Administration
- Investigations & Grievance Resolution
- Safety Programs & Regulatory Compliance
- Incident Response & Emergency Management
- Operational Analysis & Problem Solving
- Leadership, Coaching & Team Development
- Workforce Scheduling & Resource Planning
- Policy & Procedure Enforcement
- Report Writing & Documentation
- Continuous Improvement Initiatives
- Customer Service Excellence
Timeline
Employee Development Specialist
BAY AREA RAPID TRANSIT (BART)
05.2023 - Current
Dedicated Extension Project Operator
BAY AREA RAPID TRANSIT (BART)
12.2015 - Current
On-the-Job Instructor (OJI)
BAY AREA RAPID TRANSIT (BART)
10.1995 - Current
Union Representative & Shop Steward
ATU LOCAL 1555
07.1995 - Current
Train Operator
BAY AREA RAPID TRANSIT (BART)
01.1994 - Current
Associate of Applied Science (A.A.S.) -
City College of San Francisco