Johnny Messing
San Bruno
Summary
Dynamic and results-driven professional with a proven track record at multiple critical thinking jobs , excelling in customer relationship management and problem-solving. Adept at enhancing brand visibility through creative visual displays and effective stock control. Recognized for training team members and improving customer satisfaction, contributing to a thriving retail environment.
Experienced with manual labor, tools, and material handling in construction settings. Utilizes teamwork and problem-solving skills to support project goals and maintain safety. Knowledge of construction procedures and equipment operation, ensuring efficient and effective task completion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Merchandiser
Matagrano
02.2022 - 01.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
General Labor Construction Worker
A.p.e
04.2013 - 02.2022
- Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
- Collaborated with team members to complete challenging tasks, demonstrating strong problem-solving abilities.
- Used variety of hand and power tools to complete tasks.
- Assisted in ensuring accurate measurements and proper material usage for optimal resource management on projects.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Provided labor support to carpenters, masons and other skilled trades.
Customer Service Representative and Mobile Expert
Tmoblie
03.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Education
High School Diploma -
Peninsula High School
Burlingame06-2021
Skills
- Customer relationship management (CRM)
- Creative with adobe InDesign
- Visual displays
- Stock control
- Multitasking
- Time management
- Product knowledge
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Laptop and mobile device use
- Quality assurance
- Active listening
Accomplishments
- Supervised team of 3 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Cpr certified
Languages
Spanish
Limited Working
Thai
Elementary
Timeline
Merchandiser
Matagrano
02.2022 - 01.2024
Customer Service Representative and Mobile Expert
Tmoblie
03.2021 - 01.2022
General Labor Construction Worker
A.p.e
04.2013 - 02.2022
High School Diploma -
Peninsula High School