Johnny Mavroukas
Saint-Laurent,QC
Summary
Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals.
Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.
Overview
24
24
years of professional experience
Work History
Branch Manager
Scotiabank
05.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed 10 employees ensuring proper development plans in place to not only achieve targets also to ensure professional development.
Assistant Manager
Scotiabank
08.2020 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Financial Advisor
Scotiabank
01.2011 - 08.2020
- Created strategies to develop and expand sales of services to existing customer which resulted in a 150% increase in annual revenue.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Received regional branch recognition award for a 180% sales increase.
- Continued education on current banking products and services through Canadian Securities Institute (investment funds in Canada, and internal courses.
- Opened accounts with a cross sale ratio of 3.3 on a goal of2.3 products opened.
- Exceeded quarterly sales goal of 150%.
Waiter
Marathon Souvlaki
08.2001 - 01.2011
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Verified cash drawer against the day’s receipts.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
Skills
- Multilingual in English, French and Greek
- Compliance, banking laws and regulations
- People-oriented
- Goal-oriented
- Exceptional interpersonal communication
- Effective leader
- Staff training/development
- Conflict resolution
- Customer service-oriented
- Branch operations management
- Sales management
Timeline
Branch Manager
Scotiabank
05.2022 - Current
Assistant Manager
Scotiabank
08.2020 - 05.2022
Financial Advisor
Scotiabank
01.2011 - 08.2020
Waiter
Marathon Souvlaki
08.2001 - 01.2011
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