Johnny Lux
El Cajon
Summary
Dynamic leader with a proven track record at FedEx Office, excelling in strategic leadership and customer service management. Spearheaded the ecomm hub for California, fostering a culture of excellence and team cohesion. Recognized for top-tier achievements, including back-to-back President Club awards. Expert in driving sales through team motivation and strategic initiatives.
Overview
12
12
years of professional experience
Work History
Flagship Store Manager
FedEx Office
10.2016 - Current
- Managed the ecomm Process for the being the ecomm hub location for all of California
- Developed a strong team culture through effective communication, training, and performance evaluations.
- Affectively led and managed a team to drive results following the company initiatives.
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.
- Established clear expectations for performance standards among staff members through regular coaching sessions.
- Boosted employee retention rates through effective motivation, recognition, and development programs.
Store Manager
FedEx Office
10.2015 - 10.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
FedEx Office
10.2012 - 10.2015
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Back to back President Club winner in FY14 and FY15 finishing top 3 both years.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
No Degree -
Cuyamaca College
El Cajon, CASkills
- Store operations
- Strategic leadership
- Team management
- Customer service
- Team leadership
- Team motivation
- Team leadership and coaching
- Customer service management
Timeline
Flagship Store Manager
FedEx Office
10.2016 - Current
Store Manager
FedEx Office
10.2015 - 10.2016
Store Manager
FedEx Office
10.2012 - 10.2015
No Degree -
Cuyamaca College
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