Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Johnny Liang

Burnaby,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

Vancity Credit Union
Vancouver, BC
11.2023 - Current
  • Built and maintained productive relationships with customers and internal partners.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Resolved customer complaints in a timely manner.
  • Solicited feedback from customers on their experience with products or services.
  • Ensured compliance with industry regulations when dealing with clients.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Collaborated with sales team to collectively drive growth and market share.

Senior Financial Services Representative

Vancity
Vancouver, BC
12.2017 - 03.2022
  • Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Resolved customer complaints promptly and efficiently.
  • Maintained accurate records of transactions, deposits, withdrawals.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Ensured compliance with all banking regulations and procedures.
  • Managed and balanced cash vault, audits, and general ledger accounts.
  • Assisted in developing and implementing training programs for new tellers.
  • Supervised and evaluated teller staff, providing feedback on performance.
  • Reconciled discrepancies between actual cash amounts and book balances.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Education

High School Diploma -

Vancouver Technical Secondary School
Vancouver, BC
06-2013

Skills

  • Schedule Management
  • Team Training
  • Complaint Management
  • Account Servicing
  • Customer Service
  • Account Management
  • Operations
  • Sales Expertise
  • Internal Auditing
  • Accounts Payable/Receivable
  • Relationship Building and Management
  • CRM Software
  • Staff Management

Certification

  • Financial Planning at BCIT,
  • Canadian Investment Funds Course at IFSE
  • CUIC 210: Consumer and Residential Mortgage Lending

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Native/ Bilingual

Affiliations

  • Enjoys playing Video Game during my off-time
  • Favorite sports are badminton and Volleyball
  • Likes to build keyboards

Timeline

Account Manager

Vancity Credit Union
11.2023 - Current

Senior Financial Services Representative

Vancity
12.2017 - 03.2022

High School Diploma -

Vancouver Technical Secondary School

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Johnny Liang