Johnny Liang
Burnaby,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Vancity Credit Union
Vancouver , BC
2023.11 - Current
- Built and maintained productive relationships with customers and internal partners.
- Maintained accurate records of all customer interactions in the CRM system.
- Resolved customer complaints in a timely manner.
- Solicited feedback from customers on their experience with products or services.
- Ensured compliance with industry regulations when dealing with clients.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Collaborated with sales team to collectively drive growth and market share.
Senior Financial Services Representative
Vancity
Vancouver , BC
2017.12 - 2022.03
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of transactions, deposits, withdrawals.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Ensured compliance with all banking regulations and procedures.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Assisted in developing and implementing training programs for new tellers.
- Supervised and evaluated teller staff, providing feedback on performance.
- Reconciled discrepancies between actual cash amounts and book balances.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
High School Diploma -
Vancouver Technical Secondary School
Vancouver, BC2013-06
Skills
- Schedule Management
- Team Training
- Complaint Management
- Account Servicing
- Customer Service
- Account Management
- Operations
- Sales Expertise
- Internal Auditing
- Accounts Payable/Receivable
- Relationship Building and Management
- CRM Software
- Staff Management
Certification
- Financial Planning at BCIT,
- Canadian Investment Funds Course at IFSE
- CUIC 210: Consumer and Residential Mortgage Lending
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Native/ Bilingual
Affiliations
- Enjoys playing Video Game during my off-time
- Favorite sports are badminton and Volleyball
- Likes to build keyboards
Timeline
Account Manager
Vancity Credit Union
2023.11 - Current
Senior Financial Services Representative
Vancity
2017.12 - 2022.03
High School Diploma -
Vancouver Technical Secondary School
- Financial Planning at BCIT,
- Canadian Investment Funds Course at IFSE
- CUIC 210: Consumer and Residential Mortgage Lending
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