Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johnny Garcia

Orange

Summary

Dynamic professional seeking a position within a collaborative, growth-oriented company that values a friendly work environment. Eager to engage with diverse individuals, acquire new skills, and contribute to team success while fostering opportunities for personal and professional development. Known for an organized and dependable approach, adept at managing multiple priorities with a positive attitude and a strong willingness to embrace additional responsibilities to achieve team objectives.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Security Guard

Spriggs Inc.
10.2024 - Current
  • Protection of people and property
  • Report traffic control within stores
  • Guard store overnight
  • Incident Response

Small Business Complaint Resolution Specialist

Bank of America
01.2016 - Current
  • Review complaints from clients by listening to calls
  • Update customer contact information
  • Follow up with customers by phone/letter
  • Update complaints to make sure customer satisfaction
  • Lead group meetings
  • Assist with new product testing
  • Troubleshoot system/computer issues with peers

Customer Service Lead

Infinity Rain Gutters
01.2015 - 12.2015
  • Place work orders
  • Notate accounts
  • Schedule appointments for estimates
  • Follow up with customers

Education

No Degree -

Orange Coast College
Costa Mesa, CA

Skills

  • Strong communication and relationship-building skills
  • Skilled in computer and software applications
  • Flexibility in changing situations
  • Effective resource utilization
  • Constructive feedback delivery and reception
  • Leadership in development

Languages

Spanish
Professional Working

Timeline

Security Guard

Spriggs Inc.
10.2024 - Current

Small Business Complaint Resolution Specialist

Bank of America
01.2016 - Current

Customer Service Lead

Infinity Rain Gutters
01.2015 - 12.2015

No Degree -

Orange Coast College
Johnny Garcia