Johnny Felice

Currently working all shifts serving locals and visitors at one of the areas most popular fine dining restaurants.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales significantly by upselling higher-end products to customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Increased sales by offering advice on purchases and promoting additional products.

• Cut meats to customer specifications and answered questions about specialty products.
• Performed meat inspections and checked temperature environment to maximize food safety.
• Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
• Decreased meat waste by effective and accurate storage.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.