Johnny Curi
Bell Gardens
Summary
Dynamic Automotive General Manager with 20 years of experience, excelling in customer relations and team leadership. Proven track record in enhancing profitability through strategic initiatives and effective negotiation. Skilled in estimating systems and fostering a collaborative environment, ensuring high-quality service and client satisfaction.
Overview
9
9
years of professional experience
Work History
Automotive General Manager
OnPoint Collision and Custom
06.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed daily operations, ensuring smooth functioning of all departments including sales, service, parts, and finance.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
- Streamlined estimation process for faster turnaround times with the implementation of new software tools.
Estimator
Western Auto Crafters
07.2016 - 07.2020
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
Education
Auto Body Estimating Certificate - Automotive Engineering
Cerritos College
Norwalk, CA06.2006
High School Diploma -
Santa Fe Springs HS
Santa Fe Springs, CA06.2002
Skills
- Industry expertise
- Customer relations
- Technical aptitude
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Effective communication
- Self motivation
- Customer relationship management
- Documentation and reporting
- Negotiation and conflict resolution
- Knowledgeable with estimating system, CCCone, Mitchell, Auditex
- 20 years experience
- I-car platinum certification
- Toyota/lexus Certified
- Aluminum certified
- Mercedes Benz training and certification
- Very knowledgeable with Foreign and Domestic vehicles
- Paint training certification
Languages
Spanish
Full Professional
Timeline
Automotive General Manager
OnPoint Collision and Custom
06.2020 - Current
Estimator
Western Auto Crafters
07.2016 - 07.2020
Auto Body Estimating Certificate - Automotive Engineering
Cerritos College
High School Diploma -
Santa Fe Springs HS
Similar Profiles
Mariana OlmedoMariana Olmedo
Receptionist/Customer Service at Old School Custom Collision ShopReceptionist/Customer Service at Old School Custom Collision Shop
Elena RabiolaElena Rabiola
Parts Manager/Estimator at Superior Collision CustomParts Manager/Estimator at Superior Collision Custom
David McKinleyDavid McKinley
Body Shop Parts Manager at Custom Collision CenterBody Shop Parts Manager at Custom Collision Center