Johnny Chin
Burnaby,BC
Summary
Professional and friendly with remarkable customer service and sufficient sales experience. Able to communicate fluently in Mandarin and English.
Overview
9
9
years of professional experience
Work History
Cashier
Mr. 10 Restaurant
04.2024 - Current
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Head Cashier
Kaneko Hannosuke
05.2022 - 04.2024
- Helped customers complete purchases, locate items.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Increased customer loyalty.
- Communicated with customers and team members to solve problems.
Sales Representative
Chieh Li Travel Service
07.2018 - 09.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
Telemarketer
Hongda Cram School
07.2016 - 08.2016
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
- Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
Education
Postgraduate Diploma - Marketing Management
Douglas College
New Westminster, BC05-2023
Postgraduate Diploma - Supply Chain Management
Douglas College
New Westminster, BC05-2022
Bachelor - International Business
Tunghai University
Taichung Taiwan 06-2020
Skills
- Customer service
- Customer assistance
- Digital Marketing
- Team collaboration
- Customer relations
- Product knowledge
- Issue resolution
- Bilingual
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier
Mr. 10 Restaurant
04.2024 - Current
Head Cashier
Kaneko Hannosuke
05.2022 - 04.2024
Sales Representative
Chieh Li Travel Service
07.2018 - 09.2018
Telemarketer
Hongda Cram School
07.2016 - 08.2016
Postgraduate Diploma - Marketing Management
Douglas College
Postgraduate Diploma - Supply Chain Management
Douglas College
Bachelor - International Business
Tunghai University