Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Johnny Chin

Burnaby,BC

Summary

Professional and friendly with remarkable customer service and sufficient sales experience. Able to communicate fluently in Mandarin and English.

Overview

9
9
years of professional experience

Work History

Cashier

Mr. 10 Restaurant
04.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained current knowledge of store promotions and highlighted sales to customers.


Head Cashier

Kaneko Hannosuke
05.2022 - 04.2024
  • Helped customers complete purchases, locate items.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Increased customer loyalty.
  • Communicated with customers and team members to solve problems.

Sales Representative

Chieh Li Travel Service
07.2018 - 09.2018
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.

Telemarketer

Hongda Cram School
07.2016 - 08.2016
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Asked pertinent questions to understand customer requirements.
  • Set up appointments with interested customers according to schedule availability.
  • Utilized sales techniques to build customer interest and close sales.
  • Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.

Education

Postgraduate Diploma - Marketing Management

Douglas College
New Westminster, BC
05-2023

Postgraduate Diploma - Supply Chain Management

Douglas College
New Westminster, BC
05-2022

Bachelor - International Business

Tunghai University
Taichung Taiwan
06-2020

Skills

  • Customer service
  • Customer assistance
  • Digital Marketing
  • Team collaboration
  • Customer relations
  • Product knowledge
  • Issue resolution
  • Bilingual

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Cashier

Mr. 10 Restaurant
04.2024 - Current

Head Cashier

Kaneko Hannosuke
05.2022 - 04.2024

Sales Representative

Chieh Li Travel Service
07.2018 - 09.2018

Telemarketer

Hongda Cram School
07.2016 - 08.2016

Postgraduate Diploma - Marketing Management

Douglas College

Postgraduate Diploma - Supply Chain Management

Douglas College

Bachelor - International Business

Tunghai University

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