Johnny Castillo
Limousine Driver
NORTHRIDGE
Summary
Accomplished professional with a proven track record at BLS Limousine Service, excelling in customer service and safety awareness. Leveraged strong communication skills and critical thinking to enhance client satisfaction and operational efficiency. Trained new chauffeurs, improving service quality by 20%.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Limousine Chauffeur
BLS Limousine Service
02.2016 - Current
- Ensured timely and safe transportation for clients in luxury vehicles.
- Maintained high standards of vehicle cleanliness and presentation.
- Navigated efficiently using GPS systems and local knowledge.
- Provided exceptional customer service, addressing client needs and preferences.
- Trained new chauffeurs on company policies and best driving practices.
- Conducted regular vehicle inspections to ensure operational safety compliance.
- Safely navigated various weather conditions to minimize delays and maintain client schedules.
Assistant Store Manager
Lids Hat World
11.2008 - 02.2016
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed strategies to enhance inventory management and reduce stock discrepancies.
- Implemented visual merchandising standards to improve product presentation and sales appeal.
- Analyzed sales data to identify trends and inform promotional strategies for increased revenue.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Collaborated with upper management to execute store initiatives that align with corporate objectives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Circuit City Stores
06.2002 - 10.2008
- Coordinated team schedules, optimizing workforce efficiency during peak times and events.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
John Marshall High School
Los Angeles, CA06-2002
Skills
Strong communication skills
Safety awareness
Clean driving record
Effective decision making
Discretion and confidentiality
Defensive driving techniques
Professional appearance
Customer service
Critical thinking
Accomplishments
Number one regional iPod sales (2005)
Sold the highest quantity of iPods with attachments in the region.
Connectivity Lead Award (2006)
Sold the highest quantity of subscription services in the region for
iTunes and Vonage
Employee of the Year Award (2006)
Number one in sales, Number one in subscriptions, number one in
installations.
Timeline
Limousine Chauffeur
BLS Limousine Service
02.2016 - Current
Assistant Store Manager
Lids Hat World
11.2008 - 02.2016
Assistant Store Manager
Circuit City Stores
06.2002 - 10.2008
High School Diploma -
John Marshall High School