Johnnie Wickham
Penetanguishene,ON
Summary
Dynamic and compassionate Developmental Support Worker with extensive experience at Waypoint Centre for Mental Health. Proven expertise in crisis intervention and effective communication, advocating for patient rights while fostering collaborative care. Recognized for enhancing client outcomes through individualized care plans and strong team collaboration, ensuring safety and emotional support in challenging environments.
Overview
33
33
years of professional experience
Work History
PCA/Developmental Support Worker
Waypoint Centre for Mental Health
Penetanguishene, Ontario
05.2020 - Current
- Maintained accurate records of client care services provided on a daily basis.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
- Assisted patients with recreational activities such as reading books or playing board games.
- Provided emotional support to patients and families during difficult times.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Ensured that all safety protocols were followed in accordance with agency policies and procedures.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Advocated for patients' rights and access to necessary health care services.
- Engaged patients in therapeutic activities to promote social skills and community integration.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
- Responded to emergency calls from individuals experiencing psychological distress
- I attended mentorship training.
- Completed Frontline Leadership training.
- Certified CPI/Pinel Instructor.
Food and Beverage Manager/Wedding Specialist
Holiday Inn
Barrie, Ontario
12.2017 - 09.2019
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Managed payroll records for employees working within the food and beverage department.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
Developmental Support Worker/Team Leader
Community Living Mississauga
Mississauga, Ontario
08.1998 - 11.2017
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Audited company's legal documents to verify compliant policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Oversaw training and development programs to enhance team skills and knowledge.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Motivated team members through recognition programs and performance-based incentives.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Residential Supervisor
DFK Residential
Brampton, Ontario
09.1992 - 08.1998
- Facilitated daily living tasks for clients, including shopping, meal preparation, and budgeting.
- Researched innovative support methods for individuals with developmental disabilities.
- Cultivated positive learning environments that respected diversity among program participants.
- Assisted in developing effective behavioral management strategies for challenging behaviors.
- Encouraged healthy lifestyle choices through nutrition education sessions or physical fitness activities.
- Maintained accurate records of client progress in accordance with agency policies and procedures.
- Developed and implemented individualized care plans for clients based on their needs and preferences.
- Participated in regular team meetings to discuss client progress toward goals set forth in individual service plans.
- Collaborated with other professionals including psychiatrists, psychologists, social workers, teachers, medical staff members to ensure the best possible care for the clients.
- Provided emotional and practical support to individuals with learning disabilities in a residential setting.
- Ensured that all safety protocols were followed in accordance with agency policies and procedures.
- Provided transportation for clients to appointments or recreational activities as necessary.
- Developed meaningful relationships with the families of the clients to provide them with resources and support services.
- Organized recreational activities for clients to encourage physical activity and community involvement.
- Provided crisis intervention services when needed by responding quickly and calmly in emergency situations.
Education
Developmental Support Worker Diploma
Humber College
Toronto, None04-2005
Skills
- Crisis intervention
- Emergency response
- Team collaboration
- Active listening
- Cultural sensitivity
- Patient documentation
- Compassionate care
- Effective communication
Timeline
PCA/Developmental Support Worker
Waypoint Centre for Mental Health
05.2020 - Current
Food and Beverage Manager/Wedding Specialist
Holiday Inn
12.2017 - 09.2019
Developmental Support Worker/Team Leader
Community Living Mississauga
08.1998 - 11.2017
Residential Supervisor
DFK Residential
09.1992 - 08.1998
Developmental Support Worker Diploma
Humber College
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