Johnnie Ramos
Santa Barbara
Summary
Dynamic Front Office Manager at Motel 6 with a proven track record in operational streamlining and customer engagement. Expert in scheduling and team management, enhancing guest satisfaction through efficient front desk operations. Skilled in Microsoft Office Suite, I effectively resolved guest complaints, fostering positive relationships and driving repeat business.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Motel 6
09.2023 - 01.2025
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
Receptionist
Gentle Dental
07.2019 - 10.2023
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
DR Ana Dental Office
12.2016 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Santa Barbara City College
Santa Barbara, CASanta Barbara High
Santa Barbara, CA08-2016
Skills
- Skilled in managing multiple tasks
- Operational streamlining
- Customer engagement
- Client communication skills
- Scheduling and calendar management
- Microsoft Office Suite
- Team management
- Administrative skills
Timeline
Front Office Manager
Motel 6
09.2023 - 01.2025
Receptionist
Gentle Dental
07.2019 - 10.2023
Receptionist
DR Ana Dental Office
12.2016 - 02.2019
High School Diploma -
Santa Barbara City College
Santa Barbara High
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