Johnna Wragg
Thunder Bay,Ontario
Summary
Compassionate Funeral Director with proven ability to manage funeral home operations productively and efficiently. Specialize in arranging personalized memorial services, navigating legal documentation, and providing grief support. Excel in communication, empathy, and organization, ensuring families receive respectful and dignified services during challenging times.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Funeral Director
Jenkens Funeral Home and Cremation Centre by Arbor Memorial
Thunder Bay, ON
06.2025 - Current
- Coordinated funeral services and cremation arrangements for families in need.
- Provided compassionate support to grieving families during difficult times
- Prepared necessary documentation for permits, death certificates, and insurance claims.
- Prepared detailed contracts outlining costs associated with funerals and other related services.
- Coordinated logistics with cemetery personnel regarding grave sites, crypts and mausoleums.
- Led and directed funeral and graveside services.
- Assisted with the selection of caskets, urns, burial vaults, flowers, clothing and other items needed for a service or memorial.
Funeral Director Intern
Jenkens Funeral Home / Harbourview Funeral Centre by Arbor Memorial
Thunder Bay, ON
05.2024 - 05.2025
- Assisted with funeral preparations and arrangements for families.
- Assisted in managing documentation and records for services rendered.
- Compiled information for use in preparing death notices, prayer cards, and booklets.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
- Conducted embalming procedures following safety and hygiene standards.
Para Funeral Assistant
Jenkens Funeral Home/Harbourview Funeral Centre by Arbor Memorial
Thunder Bay, ON
10.2022 - 09.2023
- Greets client families as they enter the home
- Assisted funeral director during Funeral Services
- Assists with the basic preparation of work such as transfers, dressing, and casketing decedents
Reception Hostess
Jenkens Funeral Home/Harbourview Funeral Center by Arbor Memorial
Thunder Bay, Ontario
05.2017 - 10.2022
- Participated in community activities for funeral home promotions and other purposes.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Handled payment processing and provided customers with receipts
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Dental Hygienist
Dr. Stephen Adams
Thunder Bay, ON
10.2003 - 10.2022
- Accurately collected and recorded patient medical and dental histories.
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer.
- Managed dental records and entered information using AbleDent software to keep important patient information on file.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework
- Performed prophylaxis, periodontal maintenance, scaling and root planing in addition to applying sealants, fluoride treatments and operating intraoral camera.
- Implemented CDC and OSHA driven infection prevention and control policies
Education
Diploma - Funeral Director, Class 1
Humber College
Toronto, ON 09.2023 - 04.2024
Diploma in Dental Hygiene - Health Sciences
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.1998
Certificate in Dental Assisting - Health Sciences
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.1995
Skills
Consultative sales and planning
Relationship building and client education
Ethical sales practices
Contract Accuracy and documentation
Long term client follow up
Certification
Funeral Director, Class 1 - Bereavement Authority of Ontario (BAO)
Affiliations
Active Member - Royal Canadian Legion Branch 5
Timeline
Funeral Director
Jenkens Funeral Home and Cremation Centre by Arbor Memorial
06.2025 - Current
Funeral Director Intern
Jenkens Funeral Home / Harbourview Funeral Centre by Arbor Memorial
05.2024 - 05.2025
Diploma - Funeral Director, Class 1
Humber College
09.2023 - 04.2024
Para Funeral Assistant
Jenkens Funeral Home/Harbourview Funeral Centre by Arbor Memorial
10.2022 - 09.2023
Reception Hostess
Jenkens Funeral Home/Harbourview Funeral Center by Arbor Memorial
05.2017 - 10.2022
Dental Hygienist
Dr. Stephen Adams
10.2003 - 10.2022
Diploma in Dental Hygiene - Health Sciences
Confederation College of Applied Arts And Technology
Certificate in Dental Assisting - Health Sciences
Confederation College of Applied Arts And Technology