Johnna Gonzales
Montclair
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Teasdale Investments
Brea
03.2013 - Current
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Conducted research on various topics as requested by management.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Developed and maintained filing systems for confidential documents and records.
School District Car Driver Health and Wellness
Ontario Montclair School District
Ontario
10.2008 - Current
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Achieved consistently high customer comments due to exceptional service.
- Performed regular maintenance checks on the vehicle, such as oil changes and tire rotation.
- Checked vehicles regularly for routine upkeep such as fueling as well as advanced maintenance needs.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Adhered to traffic laws and regulations to prevent accidents.
- Completed necessary paperwork and documentation for daily transports.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Provided prompt transportation services to customers in a safe manner.
Bookkeeping Clerk
Home Depot
Upland
04.2006 - 03.2017
- Reduced financial discrepancies by verifying accounting statements.
- Developed processes to improve the accuracy and efficiency of the bookkeeping function.
- Conducted inventory counts and reconciliations to maintain accurate stock levels.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Assisted with payroll processing including entering employee hours worked each pay period.
- Assisted in the development and maintenance of financial databases and software systems.
- Reconciled or entered report discrepancies found in financial records.
- Reconciled computer reports with manually maintained ledgers.
- Supervised payroll, electronic deposits and employee pay adjustments.
Education
Graduate Certificate - Government Non-profit Accounting
Chaffey College
Rancho Cucamonga, CA10-2012
Associate of Arts - Liberal Arts
Chaffey College
Rancho Cucamonga, CA05-2006
Associate of Arts - Office Administration
East Los Angeles College
Monterey Park, CA06-1982
High School Diploma -
Montebello High School
Montebello, CA06-1980
Skills
- Customer service
- Client needs analysis
- Workflow optimization
- Communication skills
- Customer engagement
- Interpersonal communication
- Data entry
- Record keeping
- Problem solving
- Records maintenance
Languages
Spanish
Professional
References
References available upon request.
Timeline
Administrative Assistant
Teasdale Investments
03.2013 - Current
School District Car Driver Health and Wellness
Ontario Montclair School District
10.2008 - Current
Bookkeeping Clerk
Home Depot
04.2006 - 03.2017
Graduate Certificate - Government Non-profit Accounting
Chaffey College
Associate of Arts - Liberal Arts
Chaffey College
Associate of Arts - Office Administration
East Los Angeles College
High School Diploma -
Montebello High School
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