Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOHN MATEO JACA

Edmonton

Summary

I am very friendly and independent, I easily get along with my workmates from my previous job and I have high regards when it comes to customer satisfaction, understanding customer needs and conflict resolution therefore am able to deliver efficient results in a busy environment.

Overview

6
6
years of professional experience

Work History

Customer Service Sales Representative

Telus International
12.2018 - 03.2019
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Developed a strong sense of product knowledge needed to boost sales revenue.
  • Increased customer satisfaction therefore building trust by addressing and resolving complaints effectively.
  • Gradually made strong connections with workmates in the workplace necessary for a healthy environment.

Customer Service Representative

Sagility
09.2023 - 03.2025
  • Assisted customers and patients schedule their appointments accurately and with ease.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for any alterations and changes in their appointments positively.
  • Developed a strong essence for the word "empathy" especially when dealing with customer complaints.

Education

High School Diploma -

St. Julian Academy
Iloilo, Philippines
03-2015

Bachelor in Medical Laboratory Science - Science

Iloilo Doctors College
Iloilo, Philippines

Skills

  • Active listening
  • Customer service
  • Critical thinking
  • Data entry

Languages

English

Timeline

Customer Service Representative

Sagility
09.2023 - 03.2025

Customer Service Sales Representative

Telus International
12.2018 - 03.2019

High School Diploma -

St. Julian Academy

Bachelor in Medical Laboratory Science - Science

Iloilo Doctors College

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JOHN MATEO JACA