John Marc S. Andrada
Calgary,Canada
Summary
To secure a challenging position in a reputable company to expand my skills, knowledge, and talents. I have wide and long experience with operations skills including managing a group of staff. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Yellowknife beverages
Yellowknife, NT
05.2010 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Warehouse Manager
Yellowknife beverages
Yellowknife, NT
05.2010 - Current
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
Account manager/driver
Yellowknife beverages
Yellowknife, NT
05.2010 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Developed strategies to increase revenue from existing accounts.
Delivery driver
KFC
Yellowknife, NT
10.2010 - 11.2011
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
Sports associate
Canadian Tire
Yellowknife, NT
10.2009 - 05.2010
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
Part-time
Coast Frasier Tower
Yellowknife, NT
08.2009 - 01.2010
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
Part time
Shoppers drug mart post office
Yellowknife, NT
04.2009 - 09.2009
- Processed and distributed incoming mail in accordance with established procedures.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Compiled customer orders for special services such as certified or registered mail.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
Grocery Baker
Extra Foods
Yellowknife, NT
12.2008 - 03.2009
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
Education
Grade 10-12 -
Lord Beaverbrook High School
01.2008
Grade 9 -
Ecole Fairview Junior High School
01.2005
Grade 8 -
Langevin Junior High School
06.2004
Skills
- Logistics Oversight
- Workflow Optimization
- Incidents Management
- Performance Reporting
- Process Improvement
- Warehouse Picking
- Inventory Staging
- Product Inspection
- Material Handling
- Documentation
- Product Knowledge
- Inbound and Outbound Calling
- Organizing and Categorizing
- Operational Reporting
Certification
- Forklift Certificate
- Workers Safety and Compensation Commission Safety Supervisor training
- First Aid Training
References
References are available upon request.
Languages
English
Professional
Timeline
Delivery driver
KFC
10.2010 - 11.2011
Operations Manager
Yellowknife beverages
05.2010 - Current
Warehouse Manager
Yellowknife beverages
05.2010 - Current
Account manager/driver
Yellowknife beverages
05.2010 - Current
Sports associate
Canadian Tire
10.2009 - 05.2010
Part-time
Coast Frasier Tower
08.2009 - 01.2010
Part time
Shoppers drug mart post office
04.2009 - 09.2009
Grocery Baker
Extra Foods
12.2008 - 03.2009
Grade 10-12 -
Lord Beaverbrook High School
Grade 9 -
Ecole Fairview Junior High School
Grade 8 -
Langevin Junior High School
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