John Manuel Cabungcal III
Scarborough,ON
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Account Specialist
ROYCE Group Of Companies
12.2022 - 01.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Customer Service Representative
CELCOR | Cabanatuan Electric Corporation
02.2018 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Marketing Management
Saint Louis University
Philippines06.2022
High School Diploma -
Wesleyan University Philippines
Philippines05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Data Entry
Timeline
Account Specialist
ROYCE Group Of Companies
12.2022 - 01.2024
Customer Service Representative
CELCOR | Cabanatuan Electric Corporation
02.2018 - 05.2018
Bachelor of Science - Marketing Management
Saint Louis University
High School Diploma -
Wesleyan University Philippines
Similar Profiles
Kelvin Amoatia YoungeKelvin Amoatia Younge
Quality Inspector at G&P Quality Management Group (Göbel & Partner)- Rolls Royce GoodwoodQuality Inspector at G&P Quality Management Group (Göbel & Partner)- Rolls Royce Goodwood
Vipin J RaoVipin J Rao
Senior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi GroupSenior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi Group
Ahmed Gamal Ibrahim AhmedAhmed Gamal Ibrahim Ahmed
Mechanical supervisor at IKK Group - Isam Khairy Kabbani Group of CompaniesMechanical supervisor at IKK Group - Isam Khairy Kabbani Group of Companies
Swathi Shree Lokesh ReddySwathi Shree Lokesh Reddy
Retail Associate & Cashier at No FrillsRetail Associate & Cashier at No Frills
Tré DempseyTré Dempsey
Group Manager at TD Insurance, Life & HealthGroup Manager at TD Insurance, Life & Health