John Lloyd Desaliza
Vancouver,BC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
Darab Suleman
09.2016 - 01.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Sales Associate
Jason Lau
05.2014 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
Chef Supervisor
Emil Malak
10.2012 - 05.2014
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Disciplined and dedicated to meeting high-quality standards.
- Trained and managed kitchen personnel and supervised related culinary activity.
Line Cook
Mickael Hodgins
09.2010 - 10.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Wendys Crew Member
Mariel Laureta
11.2009 - 08.2010
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
No Degree - ICT System Support And Work Maintenance Level 2
Brunel College
Bristol City, UK08.2007
No Degree - ICT System Support Level 1
College Green
Bristol City, United Kingdom06.2005
High School Diploma -
St Bernadette Secondary School
Bristol City, United Kingdom07.2004
No Degree -
Immanuel Lutheran Elementary School
Manila, Philippines07.2001
Skills
- Team Leadership
- Shift Checklists
- Maximizing Profitability
- Time Management
- Store Opening and Closing Procedures
- Product and Service Sales
- Order Management
- Staff Management
- Sales Expertise
- Customer Service
- Inventory Management
- Staff Training
- Staff Supervision
- Positive and Friendly
- Hospitality and Accommodation
- Marketing and Advertising
- Multitasking and Organization
- Verbal and Written Communication
- MS Office Proficiency
- Employee Motivation
- Delegating Work
Timeline
Store Manager
Darab Suleman
09.2016 - 01.2023
Sales Associate
Jason Lau
05.2014 - 09.2016
Chef Supervisor
Emil Malak
10.2012 - 05.2014
Line Cook
Mickael Hodgins
09.2010 - 10.2012
Wendys Crew Member
Mariel Laureta
11.2009 - 08.2010
No Degree - ICT System Support And Work Maintenance Level 2
Brunel College
No Degree - ICT System Support Level 1
College Green
High School Diploma -
St Bernadette Secondary School
No Degree -
Immanuel Lutheran Elementary School
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