Johnkennedy Ekwe
Ottawa,ON
Summary
Dynamic professional with a proven track record at HLS Linen Services, excelling in team management and customer service. Leveraged strong leadership and problem-solving skills to enhance productivity and improve customer satisfaction. Proficient in data reporting and skilled in programming languages such as Java and Python, driving operational success through effective project management.
Overview
8
8
years of professional experience
Work History
Supervisor
HLS Linen Services
01.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored automated machinery and performed quality control, developing attention to detail and problem-solving skills
- Documented and reported operational metrics to managers, practicing basic data collection and reporting
Customer Support Specialist
Walmart
08.2017 - 06.2019
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Computer Science
Carleton University
Ottawa, None06-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Project management
- Data structures
- Database design
- Microsoft office
- GitHub collaboration
- Expertise in Java, C, C, Python, HTML
Languages
English
Full Professional
Timeline
Supervisor
HLS Linen Services
01.2019 - Current
Customer Support Specialist
Walmart
08.2017 - 06.2019
Bachelor of Science - Computer Science
Carleton University
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