John Jester Gaces
Moncton,CA
Summary
Self-motivated, strong-minded and competent Employee looking forward to work in your company where I can use my skills to benefit the organization.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Bank of the Philippine Islands
05.2013 - 08.2024
- Knows basic and advanced banking operations
- Handled the internet banking concerns of clients
- Performs compliance/governance and risk management requirements based on the policies and framework set by the bank
- Gathers information on other Bank's new products and marketing strategies and subsequently provide feedback to management
- Conduct of proper AML/KYC Due Diligence upon on boarding and conduct of Enhanced Due Diligence for High Risk Client
- Kept the bank's files organized and sorted
- Kept the inventory of all of the bank's accountabilities
- Maintained the office supplies and made sure that they are sufficient for the whole month
- Submits sales reports on a daily basis
- Ensures completeness of all documents required in account opening and updating
- Prepared the checks (manager's checks and counter checks) for clients
- Prepared payments for bank's expenses and make sure they are done before due time
- Computed and consolidated reports for documentary stamps and withholding taxes
- Assisted teller in mid-day and end-of-day balancing of transactions
- Responsible in handling cash-in-vault and as co-custodian
- Served clients with bank products and services, such as deposit accounts, investments, loans, and credit card applications
- Faced suppliers for branch delivery of office supplies
- Assisted in attending to clients' concerns with utmost customer service
- Performs proper identification of Clients (KYC) as stated in the Customer Engagement policy
- Performs customer service standards by applying the right attitude and skills using the BPI Service Standard
- Assists the branch in solving problems, such as client's concerns and complaints, especially the complicated cases
- Trains newly-hired/existing customer service associate.
Education
Business Administration Diploma - Insurance And Risk Management
New Brunswick Community College
Moncton, New Brunswick05.2026
Bachelor of Science - Business Administration Major in Marketing
St. Francis of Assisi College
Philippines04.2012
Skills
- Banking
- Basic
- Credit
- Customer relations
- Customer service
- Delivery
- Due diligence
- English
- Inventory management
- Investments
Languages
English
Full Professional
Timeline
Customer Service Specialist
Bank of the Philippine Islands
05.2013 - 08.2024
Business Administration Diploma - Insurance And Risk Management
New Brunswick Community College
Bachelor of Science - Business Administration Major in Marketing
St. Francis of Assisi College