John Jeremiah Bibbee
Annapolis,MD
Summary
Experienced Technical Specialist with 6 years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Teleperformance USA
03.2018 - 04.2021
- Resolved customer inquiries efficiently using CRM software, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Assisted in training new team members on customer service protocols and systems.
- Implemented feedback mechanisms to gather customer insights and enhance service delivery.
Manager's Assistant
Jimmy John's Franchise
04.2021 - 03.2022
- Coordinated communication between management and staff to streamline information flow.
- Managed scheduling and calendar organization for executive meetings and appointments.
- Developed and maintained documentation systems for project tracking and reporting.
- Supported budget preparation by collecting data and analyzing financial reports.
Technical Specialist
EcoShield Pest Control
06.2022 - 09.2025
- Assisted in troubleshooting and resolving technical issues for users.
- Collaborated with team members to streamline support processes and improve response times.
- Documented technical procedures and best practices for user reference.
- Participated in training sessions to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Business Administration And Management
Bukidnon State University
Philippines08-2018
Skills
- Telecommunications
- Enterprise resource planning
- First aid training
- Chemical handling
- Integrated pest management
- Public health awareness
- Customer relations
- Problem resolution
- Written and oral communication
- Quality assurance
- Call management
- LiveChat
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- Licensed 7A General Pest Control
- 7B Wood Destroying Insects
- 7D Rodent Control
- 78 Public Health
Timeline
Technical Specialist
EcoShield Pest Control
06.2022 - 09.2025
Manager's Assistant
Jimmy John's Franchise
04.2021 - 03.2022
Customer Support Specialist
Teleperformance USA
03.2018 - 04.2021
Bachelor of Science - Business Administration And Management
Bukidnon State University