Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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John Jeremiah Bibbee

John Jeremiah Bibbee

Annapolis,MD

Summary

Experienced Technical Specialist with 6 years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Teleperformance USA
03.2018 - 04.2021
  • Resolved customer inquiries efficiently using CRM software, enhancing overall satisfaction.
  • Collaborated with cross-functional teams to streamline support processes and improve response times.
  • Assisted in training new team members on customer service protocols and systems.
  • Implemented feedback mechanisms to gather customer insights and enhance service delivery.

Manager's Assistant

Jimmy John's Franchise
04.2021 - 03.2022
  • Coordinated communication between management and staff to streamline information flow.
  • Managed scheduling and calendar organization for executive meetings and appointments.
  • Developed and maintained documentation systems for project tracking and reporting.
  • Supported budget preparation by collecting data and analyzing financial reports.

Technical Specialist

EcoShield Pest Control
06.2022 - 09.2025
  • Assisted in troubleshooting and resolving technical issues for users.
  • Collaborated with team members to streamline support processes and improve response times.
  • Documented technical procedures and best practices for user reference.
  • Participated in training sessions to enhance product knowledge and customer service skills.

Education

Bachelor of Science - Business Administration And Management

Bukidnon State University
Philippines
08-2018

Skills

  • Telecommunications
  • Enterprise resource planning
  • First aid training
  • Chemical handling
  • Integrated pest management
  • Public health awareness
  • Customer relations
  • Problem resolution
  • Written and oral communication
  • Quality assurance
  • Call management
  • LiveChat

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Certification

  • Licensed 7A General Pest Control
  • 7B Wood Destroying Insects
  • 7D Rodent Control
  • 78 Public Health


Timeline

Technical Specialist

EcoShield Pest Control
06.2022 - 09.2025

Manager's Assistant

Jimmy John's Franchise
04.2021 - 03.2022

Customer Support Specialist

Teleperformance USA
03.2018 - 04.2021

Bachelor of Science - Business Administration And Management

Bukidnon State University

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John Jeremiah Bibbee