JOHN IVAN MONGE
Calgary,AB
Summary
- Southern Alberta Institute of Technology Polytechnic graduate, looking for an opportunity to increase work experience. Passion for education, especially both the mathematical and scientific fields.
- Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Scheduling, Finance, Admin, Inventory and Warehouse.
- Proactive and meticulous Firefighter with over 7 years of experience of first responder operations.
Overview
11
11
years of professional experience
Work History
Duty Manager
Sky Café
09.2020 - Current
- Managing 100+ employees, conducting daily audits in correspondence to Standard Operating Procedures, and overseeing / supporting the daily airport operations.
- Conducted daily safety briefings to maintain staff awareness and involvement.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Collaborated with other department managers to develop strategies for improving overall operations and guest experiences.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Implemented new procedures to optimize workflow efficiency within the transport and warehouse team.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
Firefighter
City of Calgary
03.2015 - 12.2023
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
Surveillance Officer
Harry Hays - City of Calgary
05.2017 - 03.2022
- Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
- Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Improved overall security by regularly assessing risks, vulnerabilities, and recommending necessary adjustments to protocols.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
- Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
- Provided excellent customer service to patrons while maintaining vigilance for any unusual behavior that could pose a threat to safety.
Commissary Agent
Sky Café
05.2016 - 09.2016
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Supervisor
Landmark Cinemas
11.2012 - 01.2016
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Bachelor of Business Administration - Finance - Finance
SAIT Polytechnic
Calgary, AB06.2017
Kinesiology Certification - Personal Trainer - Kinesiology
Blue Mountain
Calgary, AB10.2019
Business Law and Psychology -
University of Alberta
Edmonton, AB01.2018
High School Diploma -
Notre Dame
Calgary, AB06.2012
Skills
- Adapts to slow or fast pace environments
- Performance Management
- Effective time management
- Strong organizational skills
- Complex problem solving
- Excels in physical and athletic activities
- Great communication skills
- Advanced computer proficiency (PC or Mac)
- Excellent customer service
- Operations Management
- Risk assessment
- Interpersonal skills
Languages
English
Native or Bilingual
French
Elementary
References
References available upon request.
Timeline
Duty Manager
Sky Café
09.2020 - Current
Surveillance Officer
Harry Hays - City of Calgary
05.2017 - 03.2022
Commissary Agent
Sky Café
05.2016 - 09.2016
Firefighter
City of Calgary
03.2015 - 12.2023
Supervisor
Landmark Cinemas
11.2012 - 01.2016
Bachelor of Business Administration - Finance - Finance
SAIT Polytechnic
Kinesiology Certification - Personal Trainer - Kinesiology
Blue Mountain
Business Law and Psychology -
University of Alberta
High School Diploma -
Notre Dame
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