John Halane nawossi fowang

• Provide frontline IT support to staff, diagnosing and resolving technical issues.
• Troubleshoot hardware, software, and networking problems to reduce downtime.
• Document issues in ticketing systems and escalate complex cases when needed.
• Assist in maintaining system reliability and smooth game operations.

IT Support Intern (if applicable)
[Company Name] · Winnipeg, MB | [Dates]

• Supported end-users by resolving basic IT issues.
• Assisted with system installations, updates, and troubleshooting.
• Gained hands-on experience in customer-facing IT support.

• Managed Microsoft 365 and Active Directory accounts, including provisioning, access management, and license optimization.
• Configured mobile devices with Intune to enable secure remote access.
• Provided escalated Level 2 support for account, security, and system issues.
• Conducted user onboarding and training for Microsoft 365 applications.
• Reduced ticket resolution time through automation of user account tasks.
• Optimized Microsoft subscription allocation, reducing IT costs while ensuring compliance.