John Githaiga Nganga
Red Deer,AB
Summary
Dynamic and results-driven professional with extensive experience as a Head Bars Manager at Sarova Hotels. Proven expertise in labor and food cost control, alongside exceptional staff development talent. Successfully enhanced customer relations and implemented training programs, leading to improved service delivery and operational efficiency. Multilingual communicator dedicated to fostering positive team environments.
Diligent [Desired Position] with background in overseeing restaurant operations and staff. Successfully managed team performance and customer satisfaction initiatives. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Restaurant Supervisor
SAFARI GRILL RESTAURANT
09.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Ordered and received Food and Beverage Items for the Restaurant.
Head Bars Manager
Sarova Hotels International
01.2012 - 12.2022
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Conducted Training for Barmen and Bar Servers.
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Analyzed financial reports to identify trends, optimize budgets, and reduce costs across departments.
- Collaborated with marketing teams to promote hotel services, resulting in increased visibility and bookings.
- Managed vendor relationships, negotiating contracts for supplies and services to maximize value.
- Enhanced customer feedback systems, improving service delivery based on guest insights and preferences.
- Directed crisis management initiatives, ensuring swift response protocols during emergencies or unexpected events.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - DIPLOMA IN GERMAN LANGUAGE
GOETHE INSTITUTE
NAIROBI, KENYA.08.2022
No Degree - DIPLOMA IN FRENCH LANGUAGE
ALLIANCE FRANCAISE
NAIROBI ,KENYA08-2003
No Degree - FOOD AND BEVERAGE SERVICE AND SALES SUPERVISION
KENYA UTALII COLLEGE
NAIROBI, KENYA09-1992
Skills
- Labor and Food Cost Control
- Staff Development Talent
- Menu Planning
- Kitchen Equipment Operation
- Customer Relation
- Able to speak several languages that include English, French, German Swahili and 2 other Native languages,
- Customer service
- Staff training
- Team leadership
- Conflict resolution
Timeline
Restaurant Supervisor
SAFARI GRILL RESTAURANT
09.2023 - Current
Head Bars Manager
Sarova Hotels International
01.2012 - 12.2022
No Degree - DIPLOMA IN GERMAN LANGUAGE
GOETHE INSTITUTE
No Degree - DIPLOMA IN FRENCH LANGUAGE
ALLIANCE FRANCAISE
No Degree - FOOD AND BEVERAGE SERVICE AND SALES SUPERVISION
KENYA UTALII COLLEGE