Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johnelle Newton

Delson

Summary

I am a highly motivated and driven customer service professional with a passion for helping others. I take pride in delivering excellent service and creating positive experiences for every customer I interact with. I thrive in team environments and enjoy participating in group activities and conversations that promote collaboration and shared success. With strong communication skills and a genuine enthusiasm for learning, I continuously seek opportunities to grow both personally and professionally. My dedication, positive attitude, and commitment to excellence make me a valuable asset to any team.

Overview

16
16
years of professional experience

Work History

Financial Services Representative

CIBC
07.2022 - Current
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.

Brand Ambassador

Karma Casting
07.2021 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Retention Specialist

Ebox
02.2019 - 05.2020
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.

Caregiver

Self Employed
09.2009 - 09.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Cashier

Première Moisson
10.2015 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Hight School Diploma -

Adult Education Center
Saint-Lambert, QC

Early Childhood Education -

Adult Education Centre
Saint-Lambert, QC

Skills

  • Customer relationship management
  • Customer relationship building
  • Portfolio management
  • Sales goals
  • Account maintenance
  • Relationship management
  • Credit analysis
  • Risk management
  • Retirement planning
  • Debt management
  • Financial planning

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Financial Services Representative

CIBC
07.2022 - Current

Brand Ambassador

Karma Casting
07.2021 - Current

Retention Specialist

Ebox
02.2019 - 05.2020

Cashier

Première Moisson
10.2015 - 02.2017

Caregiver

Self Employed
09.2009 - 09.2019

Hight School Diploma -

Adult Education Center

Early Childhood Education -

Adult Education Centre

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Johnelle Newton