Summary
Work History
Education
Skills
Languages
Generic

Abana Wema Sharifu

Windsor,ON

Summary

● Graduated from Administrative and Clerical Training Program at Pathways Skills Development

● More than 5 years of experiences, worked with different Community Based Organizations, Associations and Non Governmental Organizations.

● Proficient with the use of computer applications Microsoft word, Excell, Power points, and so much more including Graphics designs applications such as; Adobe photoshop, Adobe illustrator, and Adobe Indesign.

● Creative and critical thinker and able to solve problems effectively

● Languages: Fluent in English and French (writing, reading, speaking and listening).

Work History

Receptionist Administrator and Clerk

Place du Partage
01.2021 - 12.2021
  • Answered incoming calls, directed clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Resolved issues quickly to maintain work related goals
  • Kept the working environment clean and maintained office hygiene

Secretary

ACUNLO Community Based Association
01.2017 - 12.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Office Clerk ( Community Outreach Agent)

Refunite (Non-profit Organization)
01.2014 - 01.2016
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Languages Translator/Interpreter Volunteer

United Nations High Commission For Refugees(UNHCR)
01.2013 - 12.2013
  • Translated documents from English to French, Swahili and Lingala.
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
  • Facilitated access to healthcare to clients by translating medical documents and patient information.

Education

Administrative And Clerical Certificate - Administrative And Clerical Certificate

Pathways Skills Development
London ON
06.2018 - 12.2018

Workplace Communication Skills Certificate For Health Care - Workplace Communication Skills Certificate For Health Care

Fanshawe College
London ON
01.2017 - 06.2017

Health Science And Health Promotion Certificate - Health Science And Health Promotion

Respect University
Kampala Uganda
01.2014 - 12.2014

Graphic And Images Certificate (GIC) - Graphic And Images Editing

Makerere University
Kampala Uganda
01.2013 - 06.2013

Certificate of Computer Application (CCA) - Certificate of Computer Applications

Makerere University
Kampala Uganda
06.2013 - 12.2013

Skills

  • Customer management skills,
  • Strived and maintained a high level of customer service for in-bound/outbound calls, and emails
  • Responsible for accuracy and reconciliation of all customer interactions
  • Adhere to industry-standard
  • Provided recommendations in necessary towards work members and clients
  • Utilize all available technology to maximize customer service
  • Perform other related duties as assigned

Languages

English
Bilingual or Proficient (C2)
French
Native or Bilingual

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Abana Wema Sharifu