John (David) Harford
West Lorne,ON
Summary
Dynamic Owner/Operator at Better Than The Rest Property Maintenance and Landscaping, adept at enhancing operational efficiency and customer satisfaction. Expert in staff training and business planning, I successfully negotiated contracts and implemented effective inventory management processes, resulting in improved service delivery and employee productivity. Committed to safety and excellence in all aspects of operations.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Ran weekly property maintenance operation of multiple crews for residential and commercial properties.
Design and build of hardscapes for residential and commercial properties.
Winter operations of snow removal and salting for residential and commercial properties.
Shop operations of all repairs to trucks and gear .
Design and build of hardscapes for residential
Overview
26
26
years of professional experience
Work History
Owner/Operator
Better Than The Rest Property Maintenance and Landscaping
04.2000 - 11.2025
- Managed daily operations, ensuring smooth workflow and adherence to quality standards.
- Developed and implemented efficient processes for inventory management and customer service.
- Trained new staff on equipment usage and operational procedures to enhance productivity.
- Monitored safety protocols to maintain a safe working environment for all employees.
- Resolved customer inquiries promptly, enhancing overall satisfaction and retention rates.
- Managed day-to-day business operations.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Education
No Degree - Urban Design
Fanshawe College
LondonHigh School Diploma -
Sir Fredrick Banting S.S
London, Ontario06-1998
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Operations oversight
- Payroll processing
- Business operations management
- Client relationship management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Equipment operation
- Accurate record keeping
- Safe driving
- GPS and route planning
- Vehicle maintenance
- Route management
- Time management
- Mechanical tools
- Equipment maintenance
Languages
English
Timeline
Owner/Operator
Better Than The Rest Property Maintenance and Landscaping
04.2000 - 11.2025
No Degree - Urban Design
Fanshawe College
High School Diploma -
Sir Fredrick Banting S.S
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