John C Loum
Oakland
Summary
Dynamic Property Manager with a proven track record at Malcolm Avenue Estate LLC, excelling in tenant relations management and accounts receivable oversight. Enhanced tenant satisfaction through effective communication and timely issue resolution, while implementing preventative maintenance programs that reduced emergency repairs by 30%. Committed to maintaining high-quality living environments and compliance with housing regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Malcolm Avenue Estate LLC
09.2014 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinate with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Property Manager
Casa De Los Robles
02.2011 - 07.2014
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
Associate of Science - Residential Construction
Laney College
Oakland, CA12-2025
No Degree - Communication & Leadership
John Maxwell Leadership Certification
Orlando, FL08-2021
Skills
- Tenant relations management
- Accounts receivable management
- Residential property inspections
- Customer service expertise
Certification
- [Area of certification] Training - Speaking/coaching/Leadership.
Timeline
Property Manager
Malcolm Avenue Estate LLC
09.2014 - 03.2023
Property Manager
Casa De Los Robles
02.2011 - 07.2014
Associate of Science - Residential Construction
Laney College
No Degree - Communication & Leadership
John Maxwell Leadership Certification
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