John Brayce Retumban
North Vancouver,BC
Summary
Dependable Restaurant Team Leader with experience in fast-food and casual dining. Strong interpersonal, time-management, and customer-service skills enhance efficiency in dynamic environments. Manages multiple priorities while fostering a positive team atmosphere and supporting service excellence.
Overview
13
13
years of professional experience
Work History
Team Leader
Mcdonalds
North Vancouver, BC
04.2025 - Current
- Supervised daily operations of fast-paced restaurant environment.
- Trained and mentored team members on service standards.
- Ensured compliance with health and safety regulations consistently.
- Coordinated staff schedules to maintain optimal coverage.
- Resolved customer complaints effectively and promptly.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
Team Member
Soucolat
State of kuwait, kuwait city
11.2021 - 03.2025
- Assisted in daily production of high-quality chocolate products.
- Maintained cleanliness and organization of work areas at all times.
- Trained new employees on operational procedures and safety measures.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Sales Associate
Next
state of kuwait, Kuwait city
02.2020 - 11.2021
- Assisted customers with inquiries, improving overall shopping experience and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained clean sales floor, organized merchandise for better visibility and accessibility.
- Operated cash register during peak hours, ensuring quick and accurate transactions.
Team Member
Pick Daily Pick Restaurant
State of kuwait, Salmiya
04.2016 - 01.2020
- Delivered customer service support to enhance guest experience.
- Processed cash transactions accurately to facilitate smooth operations.
- Prepared food items efficiently.
- Package takeout food.
- Maintained clean dining area to ensure a welcoming atmosphere.
Service Crew
McDonald's
United Arab Emirates, Abu Dhabi
11.2013 - 11.2015
- Took orders, prepared meals, and collected payments to ensure customer satisfaction.
- Packed takeout orders efficiently, enhancing customer experience.
- Portion and wrap food items for customer orders.
- Sanitize utensils in compliance with health standards.
- Cleaned dining area thoroughly after each meal service to maintain hygiene standards.
Education
BS - Hotel Restaurant Management
Our Lady of Fatima University
Quezon City03-2012
High School Diploma -
Maligaya High School
Quezon City03-2008
Skills
- Customer complaint resolution
- Team training and development
- Relationship management
- Operational procedures
- Effective communication
- Problem solving
- Task delegation
- Safety procedures
SEMINAR AND WORKSHOP
- Crew Seminar (food Safety and sanitation), McDonald's – Feb 2014
- Word of coffee, Gloria jeans Coffee – January 2010
- Bar exposure program, TGIF Bar – January 2010
- The barista basic, Gloria jeans Coffee- October 2010
Timeline
Team Leader
Mcdonalds
04.2025 - Current
Team Member
Soucolat
11.2021 - 03.2025
Sales Associate
Next
02.2020 - 11.2021
Team Member
Pick Daily Pick Restaurant
04.2016 - 01.2020
Service Crew
McDonald's
11.2013 - 11.2015
BS - Hotel Restaurant Management
Our Lady of Fatima University
High School Diploma -
Maligaya High School