JOHN BOSCO NKATA
Toronto,ON
Summary
PERSONAL PROFILE A hard working and confident individual with excellent interpersonal skills, I also possess excellent customer service skills. Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
7
7
years of professional experience
Work History
Customer Sales Agent
Dnata, Erbil
2021.06 - 2022.10
- Making ticket reservations for passengers
- Accept payments from passengers for the tickets and making them receipts
- Accept payment from passenger for the excess baggage and making them receipts
- Completing the Demand signal Repository (DSR) at the end of the shift
- Tally cash and receipts at the end of the shift
- Extend customer service and information to passengers.
Passenger Service Agent
National Aviation Services
2018.12 - 2022.06
- Welcome, receive, and check-in passengers and their baggage on flight by providing quality customer services at check-in counter or at transfer desk
- Carry on mandatory security questions on contents of checked and cabin baggage to be asked to all passengers while accepting their baggage on flight
- Extend customer service and information to passengers
- Check whether passenger holds valid and genuine travel documents like visa, passport healthy certificates among others.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
Ramp Attendant
Entebbbe Handling Services
2017.01 - 2018.01
- Loading and offloading cargo to, and from Aircrafts
- Baggage Tracing
- Corning and choking aircrafts
- Wing walking aircrafts
- Offloading cargo trucks
- Perform other duties as instructed
Accountant Trainee
Civil Aviation Authority
2015.12 - 2016.02
- Preparing Cheque Payment Vouchers
- Receiving, recording and updating claim forms and accountability statements
- Updating accounting registers
- Reconciling bank statements
- Posting Journal vouchers
- Recoding transactions in the books of accounts
- Performing any other duties as assigned from time to time
Education
Bachelors’ Degree - Business Administration (Accounting
Nkumba University
2017
Skills
- Computer skills like micro soft office i.e., word, publisher, power point, excel, and Quickbook
- Team work
- Writing skills
- Excellent communication skills
- HOBBIES
- Reading newspapers, magazines
- Helping in problem identification
Timeline
Customer Sales Agent
Dnata, Erbil
2021.06 - 2022.10
Passenger Service Agent
National Aviation Services
2018.12 - 2022.06
Ramp Attendant
Entebbbe Handling Services
2017.01 - 2018.01
Accountant Trainee
Civil Aviation Authority
2015.12 - 2016.02
Bachelors’ Degree - Business Administration (Accounting
Nkumba University
Similar Profiles
PATRICIA MIREMBEPATRICIA MIREMBE
Customer Service Team Leader at DNATA Erbil International AirportCustomer Service Team Leader at DNATA Erbil International Airport
Zeenath SheikhZeenath Sheikh
Assistant Professor at Cihan University ErbilAssistant Professor at Cihan University Erbil
KARZAN HAMAD HAMADKARZAN HAMAD HAMAD
Summer internships at Erbil refinerySummer internships at Erbil refinery