JOHN BOSCO NKATA
Toronto,ON
Summary
PERSONAL PROFILE A hard working and confident individual with excellent interpersonal skills, I also possess excellent customer service skills. Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
7
7
years of professional experience
Work History
Customer Sales Agent
Dnata, Erbil
06.2021 - 10.2022
- Making ticket reservations for passengers
- Accept payments from passengers for the tickets and making them receipts
- Accept payment from passenger for the excess baggage and making them receipts
- Completing the Demand signal Repository (DSR) at the end of the shift
- Tally cash and receipts at the end of the shift
- Extend customer service and information to passengers.
Passenger Service Agent
National Aviation Services
12.2018 - 06.2022
- Welcome, receive, and check-in passengers and their baggage on flight by providing quality customer services at check-in counter or at transfer desk
- Carry on mandatory security questions on contents of checked and cabin baggage to be asked to all passengers while accepting their baggage on flight
- Extend customer service and information to passengers
- Check whether passenger holds valid and genuine travel documents like visa, passport healthy certificates among others.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
Ramp Attendant
Entebbbe Handling Services
01.2017 - 01.2018
- Loading and offloading cargo to, and from Aircrafts
- Baggage Tracing
- Corning and choking aircrafts
- Wing walking aircrafts
- Offloading cargo trucks
- Perform other duties as instructed
Accountant Trainee
Civil Aviation Authority
12.2015 - 02.2016
- Preparing Cheque Payment Vouchers
- Receiving, recording and updating claim forms and accountability statements
- Updating accounting registers
- Reconciling bank statements
- Posting Journal vouchers
- Recoding transactions in the books of accounts
- Performing any other duties as assigned from time to time
Education
Bachelors’ Degree - Business Administration (Accounting
Nkumba University
2017
Skills
- Computer skills like micro soft office ie, word, publisher, power point, excel, and Quickbook
- Team work
- Writing skills
- Excellent communication skills
- HOBBIES
- Reading newspapers, magazines
- Helping in problem identification
Timeline
Customer Sales Agent
Dnata, Erbil
06.2021 - 10.2022
Passenger Service Agent
National Aviation Services
12.2018 - 06.2022
Ramp Attendant
Entebbbe Handling Services
01.2017 - 01.2018
Accountant Trainee
Civil Aviation Authority
12.2015 - 02.2016
Bachelors’ Degree - Business Administration (Accounting
Nkumba University
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