Johnathan Situ
El monte
Summary
Dynamic and results-driven professional with extensive experience at 168 Dragon Trading, excelling in order processing efficiency and inventory control. Proven leadership in training team members and enhancing customer satisfaction. Skilled in data entry and problem-solving, consistently achieving high performance in fast-paced environments.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
168 DragonTrading
12.2022 - 12.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer emails and phone calls.
- Handled cash.
- Operated using excel.
Boba Barista
Half & Half Tea Express
09.2020 - 04.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Handled cash.
Grocery Clerk
Big Saver Foods
09.2019 - 05.2020
- Retrieved items for customers and verified prices.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept, and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
- Used POS system to enter orders, process payments and issue receipts.
Server/Host
Macky's Noodle House
01.2019 - 09.2019
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Arts - Finance
California State University, Los Angeles
Los Angeles, CAAssociate of Arts - Finance
Mt. San Antonio College
Walnut, CA05-2020
High School Diploma -
San Gabriel High School
San Gabriel, CA05-2017
Skills
- Order Processing Efficiency
- Shipping and receiving
- Quantity calculations
- Lifting and sorting
- Invoice verification
- Fundamental Mathematics
- Leadership and team building
- Time management
- Data entry
- Problem-solving
Timeline
Warehouse Associate
168 DragonTrading
12.2022 - 12.2024
Boba Barista
Half & Half Tea Express
09.2020 - 04.2021
Grocery Clerk
Big Saver Foods
09.2019 - 05.2020
Server/Host
Macky's Noodle House
01.2019 - 09.2019
Bachelor of Arts - Finance
California State University, Los Angeles
Associate of Arts - Finance
Mt. San Antonio College
High School Diploma -
San Gabriel High School
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