Johnathan Marek
ukiah
Summary
Dynamic bartender with a proven track record in customer service and suggestive selling. Known for fostering customer loyalty and effectively managing inventory to meet demands. Committed to delivering exceptional service and building lasting customer relationships, contributing to increased revenues and customer retention.
Overview
18
18
years of professional experience
Work History
Bartender
The Beehive
09.2024 - Current
- Engaged with customers to provide exceptional service and support.
- Assisted in maintaining cleanliness of bar area and equipment.
- Participated in training sessions to improve bartending skills and product knowledge.
- Assisted in inventory management by tracking stock levels and supplies.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Built relationships with vendors to manage orders and negotiate costs.
Bartender
MICA
03.2023 - 09.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Advanced EMT
Kaiser Permanente
05.2008 - 05.2021
- Administered advanced life support and emergency medical care in high-pressure situations.
- Collaborated with healthcare teams to assess patient needs and formulate treatment plans.
- Conducted thorough patient assessments to determine immediate medical requirements.
- Documented patient information accurately in electronic health records for continuity of care.
- Trained new EMTs on protocols and emergency response techniques, enhancing team performance.
- Evaluated incidents post-response to identify areas for improvement in service delivery.
- Demonstrated adaptability through managing multiple priorities simultaneously while maintaining focus on patient care.
- Maintained detailed records of patient conditions, treatments, and responses to facilitate seamless transitions between healthcare providers.
- Acted as a liaison between EMS personnel, police officers, and fire department members during emergency responses, fostering teamwork and efficient communication across departments.
- Collaborated with medical professionals to ensure accurate assessments and appropriate treatments for patients.
Education
No Degree - Emergency Medicine
Santa Rosa Junior College
Santa Rosa, California, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Suggestive selling
- Food service
- Inventory
- Sales expertise
Accomplishments
- Resolved product issue through consumer testing.
- Named Bartender of the Year by "that one guy whose there every friday night".
- Entrusted with unique and important tasks and responsibilities by management team.
Timeline
Bartender
The Beehive
09.2024 - Current
Bartender
MICA
03.2023 - 09.2023
Advanced EMT
Kaiser Permanente
05.2008 - 05.2021
No Degree - Emergency Medicine
Santa Rosa Junior College