Johnathan Lane
Los Angeles
Summary
Results-driven Assistant Store Manager with expertise in technical support and customer service in tech retail. Recognized for exceeding customer satisfaction through effective problem resolution and team training. Seeking to apply analytical skills and hardware troubleshooting proficiency in a Help Desk role to drive operational improvements.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
UBreakiFix
Marina del Rey
03.2025 - Current
- Handled 35-40 customer service inquiries a day with a focus on quick resolution and satisfaction
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Surpassed customer satisfaction by implementing innovative solutions to various issues.
- Earned management acknowledgment for delivering exceptional service to customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Trained and supported team members on device functionality and troubleshooting procedures to enhance overall team performance.
- Manage inventory tracking systems and perform regular data analysis to optimize stock levels
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated with team members to achieve project objectives and ensure timely completion.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted research and data analysis to inform strategic planning and decision-making processes.
- Provide technical support and repair services for various hardware devices, resolving customer issues efficiently
- Maintain accurate records and documentation of repairs and technical processes
Lead Technician
UBreakiFix
marina del rey
03.2024 - Current
- Diagnosed and repaired 20-30 Laptops, cell phones, Gaming consoles, and Tablets daily.
- Assisted team members in complex repair processes and troubleshooting challenges.
- Trained new technicians on repair techniques and customer interaction standards.
- Collaborated with management to improve workflow and reduce turnaround times from next-day pick up to same-day pick up.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with internal and external customers.
Technician
Asurion
Marina del Rey
01.2023 - 03.2024
- Operated and maintained electronic devices for customer repairs.
- Diagnosed technical issues using specialized tools and software.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Installed new components or replaced defective parts to restore functionality.
Education
High School Diploma -
Inderkum High School
Sacramento, CA05-2014
Skills
- Retail Operations
- Sales expertise
- Sales Performance
- Customer support
- Inventory control
- Inventory counting
- Store organization
- Customer support
- Customer relationship management
- Training and mentoring
- Effective communication
- Conflict resolution
- Problem solving
- Customer Engagement
- Customer Retention
Timeline
Assistant Store Manager
UBreakiFix
03.2025 - Current
Lead Technician
UBreakiFix
03.2024 - Current
Technician
Asurion
01.2023 - 03.2024
High School Diploma -
Inderkum High School