Summary
Overview
Work History
Education
Skills
Timeline
Intern
Johnathan Jang

Johnathan Jang

Assistant Team Lead
Sacramento,CA

Summary

Assistant Team Lead with more than 4 years of successful experience in Grocery Retail and Customer Service. Consistently performing at maximum output of effort and contributions to success in the Raley's industry. Displaying my ability to problem solve and team build. I strive to develop and grow those around me, while being open to learning and development in myself. Strengths in Integrity and Work Ethic backed by training in my pursuit of a degree in Business Management and Administration and minor is Computer Science. Enthusiastic and Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of Retail Operations and Expectations. Motivated to learn, grow and excel in all that I do. Reliable employee offering persistence thoroughness and positivity to all that I encounter. Dedicated to the Customers Experience and to the Workers Environment. Applied and interviewed for Leader Launch Program in 2019 and ATL position at Raley's #447 in search for more responsibility and growth in myself. Recently found that fulfillment of more responsibility since becoming team lead of the eCart department and becoming ATL at store #447. Been met with support and mentoring for opportunities in even bigger positions in the future including CSTL and OTL positions.

Overview

6
6
years of professional experience

Work History

Leader Launch Graduate

Class Of 2021

Assistant Team Lead

Raleys #447
02.2022 - Current
  • Constantly Looking as tasks from different angles to best deal and handle efficiently.
  • Always on the look out for potential future talent and growing aspiring team members.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Managed team workload to reach production targets.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.

Exp Lead Shopper

Bel Air
04.2021 - 01.2022
  • Centered a Focused leadership style based around thoroughness and Customer Service.
  • Inspected orders and sent damaged pieces to shrink and provided needed replacements before pickup.
  • Organized storage areas to optimize materials movements and a clutter free environment.
  • Worked hard to keep hours on budget and limited OT.

Front End Cashier

Raley's Bel Air
07.2019 - 03.2021

Grocery Stock Clerk

Raley's Bel Air
11.2020 - 02.2021

Service Deli Clerk

Raley's Bel Air
04.2020 - 07.2020

Cashier

Anabi Oil's Aisle One
01.2019 - 04.2019

Cashier

Raley's Aisle One
08.2018 - 12.2018

Education

Retail Management Certificate Program

Fresno City College
Currently Enrolled

High School Diploma -

Inderkum High School
Sacramento, CA
05.2018

Skills

  • Relationship building and retention
  • Customer and employee rapport
  • Problem resolution
  • Customer service
  • Team/ Morale building
  • Communications
  • Business administration
  • Experience in courtesy clerk, dairy box, and back warehouse departments
  • Trained/Mentored on Assistant Team Lead Responsibilities

Timeline

Assistant Team Lead

Raleys #447
02.2022 - Current

Exp Lead Shopper

Bel Air
04.2021 - 01.2022

Grocery Stock Clerk

Raley's Bel Air
11.2020 - 02.2021

Service Deli Clerk

Raley's Bel Air
04.2020 - 07.2020

Front End Cashier

Raley's Bel Air
07.2019 - 03.2021

Cashier

Anabi Oil's Aisle One
01.2019 - 04.2019

Cashier

Raley's Aisle One
08.2018 - 12.2018

Leader Launch Graduate

Class Of 2021

Retail Management Certificate Program

Fresno City College

High School Diploma -

Inderkum High School
Johnathan JangAssistant Team Lead