Summary
Overview
Work History
Education
Skills
Timeline
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Johnathan Godfrey

Newmarket,Canada

Summary

With over 7 years of experience in customer relationship management, I am dedicated to delivering exceptional service and ensuring satisfaction. In the automotive industry, I have honed my skills in effectively managing client interactions and creating long-term relationships. My commitment to providing personalized solutions and exceeding expectations has resulted in increased customer loyalty and business growth. Detail-oriented customer service professional successful in transforming challenges into customer satisfaction.

Overview

8
8
years of professional experience

Work History

Shop Supervisor

Tiremag
Concord, Canada
03.2020 - 09.2024
  • Resolved conflicts among team members diplomatically, ensuring a cohesive work environment conducive to productivity
  • Boosted team morale through effective communication, fostering a positive work atmosphere for employees
  • Promoted sales growth by offering additional products and services based on individual customer needs

Automotive Detailer

Leasing Unlimited
Toronto, Canada
01.2020 - 09.2023
  • Washed, waxed, and buffed vehicle bodies for professional shine
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards
  • Washed cars and trucks daily for auto dealership
  • Vacuumed interiors of vehicles to remove dirt and debris

Sales Associate

Ontario Trailers
Mississauga, Ontario
03.2020 - 06.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed promotional strategies to increase sales volume.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Store front team member

MeVaMe
Markham, Canada
01.2017 - 08.2019
  • Restocked supplies and cleaned during downtime for expected busy periods
  • Greeted customers at counter to fulfill requests and answer questions
  • Processed customer payments and balanced cash drawers

Education

Secondary School -

Sir William Mulock
Newmarket

Skills

  • Customer engagement
  • Customer service
  • Attention to detail
  • Listening skills
  • Team collaboration
  • Goal-oriented mindset
  • Quality inspection
  • CRM software

Timeline

Sales Associate

Ontario Trailers
03.2020 - 06.2022

Shop Supervisor

Tiremag
03.2020 - 09.2024

Automotive Detailer

Leasing Unlimited
01.2020 - 09.2023

Store front team member

MeVaMe
01.2017 - 08.2019

Secondary School -

Sir William Mulock

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Johnathan Godfrey