Johnathan Cayanan
Lynwood,CA
Summary
Dynamic operations manager with expertise in optimizing workforce allocation and enhancing operational efficiency. Proven track record of driving continuous improvement initiatives that elevate performance and customer satisfaction.
Accomplished operations manager known for fostering effective team communication and driving operational efficiency. Experienced in coordinating cross-departmental collaboration to enhance workflow and achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Station Operations Manager
United Airlines
Los Angeles, CA
10.2022 - Current
- Oversaw daily airport operations to ensure on-time performance and customer satisfaction of up to 144 daily flights and more than 20,000 customers.
- Managed flight schedules, optimizing workforce allocation for peak travel periods.
- Coordinated with maintenance, flight attendant and pilot teams to ensure aircraft readiness and compliance with safety standards.
- Fostered communication between departments to streamline operations and resolve issues promptly.
- Analyzed operational data to identify trends, driving continuous improvement initiatives across the station.
Gate Control Manager
United Airlines
Los Angeles
02.2018 - 09.2022
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Coordinated with stakeholders to align operational goals with organizational objectives.
Zone Supervisor
United Airlines
Los Angeles, CA
03.2016 - 01.2018
- Coordinated scheduling and resource allocation to optimize workflow efficiency.
- Streamlined communication channels between teams, enabling faster decision-making processes and issue resolution.
- Monitored key performance indicators, identifying areas for process improvement.
Ramp Supervisor
United Airlines
Houston, TX
10.2012 - 02.2016
- Oversaw ramp operations, ensuring timely aircraft departures and arrivals.
- Led safety briefings, promoting adherence to safety regulations among team members.
- Mentored new staff on ramp procedures, enhancing overall operational performance.
Skills
- Operational efficiency
- Effective communication
- Team development
- Operations management
- Performance analysis
- Vendor relationship management
- Multitasking Abilities
Timeline
Station Operations Manager
United Airlines
10.2022 - Current
Gate Control Manager
United Airlines
02.2018 - 09.2022
Zone Supervisor
United Airlines
03.2016 - 01.2018
Ramp Supervisor
United Airlines
10.2012 - 02.2016