Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Johnan Said

Milton,ON

Summary

A dependable employee with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals


Overview

7
7
years of professional experience

Work History

English Card Representative

Royal Bank Of Canada
01.2024 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Collected, arranged, and input information into database system.
  • Collaborating with team members to address client needs promptly and efficiently.
  • Adhering to compliance routines to safeguard client and shareholder interest.

Everyday Banking Associate

Bank Of Montreal, BMO
04.2022 - 02.2023
  • Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
  • Enhanced operational efficiency by streamlining banking processes and implementing improvements to workflow systems.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Managed over 60 customer calls per day
  • Boosted sales of loan products by offering services to new and established customers
  • Selected as one of the first Everyday Banking Associate to emphasize the selling of investments such as TFSA, RESP, RRSP, RRIF, and RDSP
  • Worked in the test and learn division where we would test new methods to help customers faster and if efficient would be sent out to every associate

Produce Associate

Walmart
05.2021 - 07.2021
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Ensuring all new produce stock is accounted for and update stock count with managers during the end of each shift.
  • Contributed to team success by consistently meeting or exceeding individual productivity goals.
  • Helping intake claims for damaged goods and reporting to the claims department.

Cashier

Walmart
01.2021 - 04.2021
  • Received payments via cash, debit/credit card
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Issued receipts, credits, change as needed

Receptionist

Kombat Arts
06.2017 - 09.2017
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Corresponded with clients through email, telephone, or postal mail.
  • Collected payments, processed transactions and updated relevant records.

Education

Diploma - General Arts And Sciences

Humber College
Toronto, ON
12.2020

Skills

  • Issue Research
  • Detail-oriented
  • Meeting Sales Goals
  • Strong communication/interpersonal skills
  • Able to work in fast-paced environment
  • Exceptional at working in teams
  • Relationship Building
  • Due Diligence

Languages

English
Native or Bilingual
Dari
Native or Bilingual
Farsi
Native or Bilingual

Additional Information

Boxer for Team Canada from 2017 - 2023

Timeline

English Card Representative

Royal Bank Of Canada
01.2024 - Current

Everyday Banking Associate

Bank Of Montreal, BMO
04.2022 - 02.2023

Produce Associate

Walmart
05.2021 - 07.2021

Cashier

Walmart
01.2021 - 04.2021

Receptionist

Kombat Arts
06.2017 - 09.2017

Diploma - General Arts And Sciences

Humber College

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Johnan Said