Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Zirkel

Woodstock,Ontario

Summary

Dynamic sales professional with a proven track record at The Home Depot, excelling in customer service and cash handling. Recognized for enhancing store appeal and fostering customer loyalty through exceptional interpersonal skills. Adept at problem-solving and teamwork, consistently delivering a positive shopping experience and driving repeat business.

Overview

24
24
years of professional experience

Work History

Sales Associate

The Home Depot
04.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Assistant Store Manager

Taco Bell
02.2002 - 07.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Store Associate

Hemp Country
03.2010 - 01.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Education

High School Diploma -

Valley Heights Secondary School
Langton, On.
06.1988

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Cash register operation
  • Stocking and receiving
  • Upselling
  • Cleaning techniques

Languages

English
Professional Working

Timeline

Sales Associate

The Home Depot
04.2023 - Current

Store Associate

Hemp Country
03.2010 - 01.2020

Assistant Store Manager

Taco Bell
02.2002 - 07.2020

High School Diploma -

Valley Heights Secondary School

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John Zirkel